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You practiced with CSR skills in the Learning Activity and Discussion and now will use those same skills to improve a customer interaction. Listen to the podcast of the following encounter between a customer and a Customer Service Representative (CSR) in a retail store. you should focus in on what is communicated both verbally and non-verbally including intonation and the communicated attitude. Then write an essay analyzing this customer encounter addressing all of the checklist items.
Listen to the Podcast.
After reviewing the podcast, write an essay analyzing the scenario and addressing all of the checklist items below in a minimum of 2 pages plus title and reference pg. Indicate the issues with the customer and the CSR in this podcast scenario, using APA format and citation style.
Specifically address the following items in your analysis:
Checklist:
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