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Please answer each in 2-3 paragraghs or LESS! 1. "Customer Service - Zappos" Please respond to the following:
From the e-Activity, analyze the role that customer service plays and determine the service management skills at Zappos. Evaluate the different way(s) that Zappos creates a superior customer service.
Choose at least two OM activities in Exhibit 1.1 from Chapter 1 of the text. Evaluate how each of the activities impacts the management of goods and services that Zappos provides. Include one to two examples from each activity to support your position.
2."Value Chains" Please respond to the following:
Choose an example of a global value chain and an example of domestic value chain. Compare and contrast the key challenges that the managers would face. Then, propose the ways to confront these challenges.
Utilizing the Exhibit 2.4 from Chapter 2 of the text, evaluate how each value chain you chose from Part 1 of this discussion can be described from a pre- and post-production service perspective. Provide at least two examples for each perspective.
Some service marketers maintain that service marketing is fundamentally different from product marketing and that different skills are involved. Some traditional product marketers disagree, saying that “good marketing is good marketing”.
Research 3 companies and determine how the business could develop cost estimates for a specific product or service that they offer and discuss whether this would impact their project outcomes?
A small construction firm specializes in building and selling single-family homes. The firm offers two types of homes: Model A requires 4000 labor hours, 2 tons of bricks and 2000 board-feet of lumber. Model B requires 10,000 labor hours, 3 tons of b..
Discuss the following ethically challenging vignette: (Be sure to review the 2014 ACA Code of Ethics, posted on the Resources Page in the Course Menu) "The Community Mental Health Center where you work insists on down-playing career issues and playin..
Your views on the role of epidemiology. Include informative content about health care in general and public health in particular in actively and vigilantly addressing health concerns in the United States and abroad.
Discuss how understanding EI and working to improve your EI might benefit yourself and those you work with. Reflect on your individual assessment and include two key points learned from taking this assessment.
Assess how the vision statement and mission statement of the Walt Disney Company Media Networking (TV portion owned by Disney) influence its overall success
ABC Salon is a hair salon with two stylists, Mary and Mike. Each stylist can serve four customers per hour, on average, exponentially distributed. Six customers, on average, arrive at the salon every hour. Suppose that 50% of the arriving customers w..
A not-for profit nursing home has total expenses of $20 million. Sales tax in the state is 7%. Expenses are broken down into salaries ($12 million), supplies ($6 million), and pharmacy ($2 million). The benefit received by the nursing home from th..
Sustainability is a growing demand for performance practitioners to address. Explain the role and function of evaluation in creating and demonstrating sustainability. (Keep in mind that sustainability may have two meanings – sustaining the change req..
Herbert Fox worked as an office furniture salesman for 25 years with the same company. In his 25th year with the company, he went on leave for clinical depression. When it was time for him to return from leave, he told the company he could not return..
Do quality initiatives result in an immediate profit improvement? How would an organization determine if the quality initiative results need to be measured? How would the organization determine when to measure the improvement?
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