Analyze the case study foundations of business analysis

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Reference no: EM131142282

Given the case study on Topic Foundations of Business Analysis

when perform Case study analysis, undertake a series of hypothesis tests to examine the following:

1. Does the current level of customer satisfaction differ from management's goal of 7 out of 10?

2. Is there any difference between the satisfaction of male and female customers with the level of communication with staff and management at Computers R Us?

3. Are there any differences in the overall customer satisfaction across the following age groups: 1, 2, 3, 4 and 5?

4. Is there any difference in customer satisfaction between responses to the initiatives of decreasing response times in the CompleteCare division' and the loyalty rewards program at Computers R Us'?

5. Do any of the initiatives of ‘decreasing response times in the CompleteCare division', ‘the level of advice CompleteCare staff provide on Computers R Us products and services', ‘the Page 3 of 6 level of communication with staff and management' and ‘new loyalty rewards program' influence the overall satisfaction of Computers R Us customers?

Attachment:- Foundation of Business Analysis.rar

Reference no: EM131142282

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