Reference no: EM132684825

BPP 4113 Project Communication and Negotiation - Muscat College

Role of Communication and Negotiation Skills in Project

You have been hired as Project Manager in Oman XYZ Company and you have been given task to manage large department in the organization. The General Manager asked you to convince different departments' employees to use new software as you have wide experience in IT implementation and new software will reduce costs for the company. This is a major shift from traditional working practices and it requires training and support to all employees. The new change will increase effectiveness, efficiency, and accuracy to the organizational work. There has been lot of reluctance and resistant from employees. It's a huge task and you are worried how to solve these issues. In another instance, you attend meeting and presentation by CEO with other prominent members. In this meeting you came to know that your company has expanded to 5 different markets in other countries. There are around 1000 employees overseas and more than 1 million customers worldwide. You are quite impressed by the strategic goals of the company. Later in the discussions it was highlighted that company is facing lot of communication challenges and they include the following:

1. Unproductive and ineffective use of social media such as blogs, instagram, facebook etc.

2. No feedback from clients on ways to improve product quality and service delivery as such.

3. Misunderstandings and lack of trust based upon intercultural communication issues in different contexts.

Being in Project Management field for long time, you have quickly realized that company is going to have great difficulty in managing various operations and day to day work internally and externally. In this regard, your CEO called you and asked you to do the following tasks so as to enable effective communication and strategies to improve communication. He feels your experience and knowledge will help the organization in current situation. You prepared the following set of questions to deal with ongoing issues and problems and as one of the team member develop a report for the CEO.

Questions:

a)  (list any 5 objectives)
b) Prepare strategies to overcome these objections with examples.
c) What would be your negotiation process for the new software implementation? What will be your BATNA?
d) Develop strategies and plans to improve communication for overseas market in the light of the given three problems:
• Unproductive and ineffective use of social media such as blogs, Instagram, Facebook etc.
• No feedback from clients on ways to improve product quality and service delivery as such.
• Misunderstandings and lack of trust based upon intercultural communication issues in different contexts.