After-sale activities that enhance the relationship

Assignment Help Operation Management

1. Why should a salesperson follow up to assess customer satisfaction?

2. What does a salesperson hope to accomplish by providing his or her customers with useful information after the sale?

3. Why do many salespeople seem to ignore after-sale activities that enhance the relationship?

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After-sale activities that enhance the relationship : Why do many salespeople seem to ignore after-sale activities that enhance the relationship?

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