Address concerns and seek out areas of agreement

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Case: As a manager of a restaurant you are handling a issue of a new communication policy where you are letting them know that now only manager will be handling to customer complaints and reviews.

[NICOLO]: Why am I unable to respond when someone complains about my food online?
[Jenny-] And if someone has a complaint about my staff, I won't let anyone else address it.

Address their concerns and seek out areas of agreement and possible compromise.

Reference no: EM133250574

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