According to the service quality model

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Reference no: EM132230040

1. What will occur when the start date of an assignment is adjusted for one resource, Daniel A.? (Microsoft Project Question)

A. It will affect all resources assigned to the same task as Daniel A

B. It does not affect other resources assigned to this same task

C. It affects only the first and last resources assigned to the assignment

D. The task duration is not extended for the resource

2. According to the service quality model, which of the following is/are a possible gap(s) that could lead to poor service quality?

a. Between customer expectations and management perceptions of customer expectations

b. Between customer expectations and customer perceptions

c. Between external communications and service delivery

d. B and C

e. All of the above

3. Which of the below is/are an "independent effect(s) of price on customer perceived value"?

a. Customer perceived value can be low if a high price causes customer perceived monetary sacrifice to be high

b. Customer perceived value can be high if a high price causes customer perceived quality to be high

c. Both A & B

Reference no: EM132230040

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