According to definition of quality-can both sides be right

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Several years ago, a major automotive manufacturer was sued because the latch on a minivan’s rear door failed after the vehicle was hit from the side at 30 miles per hour. The plaintiff argued that the latch was of poor quality because it didn’t hold up under the stress. The manufacturer disagreed, noting that the latch had met all government requirements and had been made to specifications. According to our definition of quality, can both sides be right? Why or why not?

Reference no: EM13899005

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