Reference no: EM132159090
1. Plant manager Mark wants to deal effectively with the emotional aspects of change. Sowhen he wants to overcome resistance to change about shifting to the metric system for overseas customers, Mark
a. informs the works to "shape up or ship out"
b. holds an after-hours training program on the metric system.
c. makes up some funny stories about people who do not understand the metric system.
2. According to an analysis of organizational personalities, which one of the following isregarded as healthy?
a. passive-aggressive
b. overmanaged
c. fits and starts
3. A major change to organizations brought about by information technology has been
a. a decrease in the amount of messages sent throughout organizations.
b. the delayering of many organizations.
c. an increase in the number of layers in organizations.
d. less reliance on data analysis to make decisions.