Reference no: EM132226306
1. Carson, a line manager at an office supply store, is receiving numerous complaints about the cash register operators’ inefficiency and poor customer service. He wants to institute a customer service training program for all retail workers as well as retraining on cash register operation for register workers. He doesn’t realize, though, that the reason for the decrease in register worker performance is that, while all other workers in the company received a bonus last pay day, these workers didn’t. Which of the following is most likely true?
Training is a good investment and will motivate the workers.
Training will not solve employee morale problems.
Training goals are neither clear nor realistic enough.
Training should focus on cross-functional skills.
2. Leadership project about a new marketing to increase new paitents for a pediatric dental office. it includes marketing to pediatrcian, schools, and daycares please answer the questions accprding to this plan.
Reflect on times when you have been personally recognized and rewarded p.
Provide kudos for at least 3 of your team members
Tell a story about work on this project that was a particularly significant learning experience
Describe how you celebrated Project Milestones
Describe the results of the project: Accomplishment of goals, Team efforts, What worked? What didn’t?, Evaluation from stakeholder point of view, Supervisor Evaluation and Feedback, Next Steps.
3. Which of the following methods would you leverage to build an inclusive culture that supports diversity and why?
A) Modify Corporate Systems and Practices
B) Include All Employees in Diversity Projects and Efforts
C) Build Consensus for Change
D) Address and Overcome Resistance to Change.