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Case study: Johnson Toy Company
The Johnson Toy Company case details specific aspects of supply chain relationships and the need to be clear about expectations and policies.
1. From the standpoint of an individual concerned with accounting controls, discuss and evaluate Johnson Toy Com. pany's present policies for handling returned items.
2. Answer Question 1, but from the standpoint of an individual interested in marketing.
3. Propose a policy for handling returns that should be adopted by the Johnson Toy Company. Be certain to list circumstances under which exceptions would be allowed. Should it apply to the Jungle Jim dolls?
4. ???Should this policy, if adopted, be printed and distributed to all of the retailers who handle Johnson Toy Company products? Why or why not? If it should not be distributed to them, who should receive copies?
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