About customer service is important to them in their jobs

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Reference no: EM132099135

The Training Manager of the BuyRite grocery store in Platteville, Wisconsin, is contemplating whether to provide a training program on customer service to the store’s employees. He has asked for your help as a training consultant to develop a needs assessment process for the program.

a) You are continuing as a training consultant for BuyRite grocery store as described in Lesson 2.1, ( above). The Training Manager has asked that you provide some ideas on how each of the steps of the learning process could be incorporated into the customer service training program to assure optimal outcomes. For example, for expectancy, you could recommend telling the trainees why learning about customer service is important to them in their jobs and to the organization overall. Create a list of ideas and specific actions.

Reference no: EM132099135

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