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For this post, please compose a brief summary about an actual customer service breakdown (do not use Comcast) that you experienced as a customer or as the service provider. Include both the good and bad parts of the interaction. How do you think the situation could/should have been handled to make the interaction a better experience? After a "failure" of customer service, what does a company have to do to "recover" you as a customer?
Recommend one of the three methods evaluated in Six Sigma, the Balanced Scorecard, and ISO9000/9001 as the best one for a change process. Be sure to thoroughly support and defend your recommendation.
As the general manager of a multi-story office complex, you have the task of bringing a report to the board of directors delineating the pros and cons of selecting either an in-house managed food service operation or contracting with an outsourcing c..
Think back to teachers you have had, and identify one each who fits a supportive style, directive style, participative style,
Briefly describe the contract management practices at a current or former employer using terminology and concepts from chapter 14. Textbook: Purchasing and supply chain management 6th edition by Monczka
Mary had worked as a broker for Univerasal, a once prestigious commodities brokerage firm, for over 20 years before she was laid off after the firm filed for bankruptcy in the wake of a scandal. Fifty-year-old Mary applies for a position as a broker ..
Written contracts provide certain advantages that oral contracts lack. Disputes about the specifics of the terms in an oral contract are easier to settle when the terms are solidified in writing. Based on the terms of this contract, how long would th..
Whole Foods utilizes recycled bags to pack customer orders. Up until now, WF has been outsourcing the production of these bags. WF is considering purchasing a manufacturing facility in Texas called WholeGoods to support their core business functional..
Which statement below is not true of project risk management?
Ethics and the employee: An employee has an obligation to obey his or her employer under the employment contractual agreement. Suppose your boss asks you to perform a task that you consider unethical.
Google is replacing AT&T WiFi in Starbucks stores as the coffee chain works to increase network speeds for its customers. Google is giving WiFi systems inside Starbucks stores a big shot of network caffeine by bringing in new high-speed service, wh..
Loyal customers are also loyal designers at Threadless, a fast-growing T-shirt company based in Chicago. The idea for Threadless grew out of Jake Nickell's hobby of creating digital designs for T-shirts. In 2000, after one of his designs won a contes..
What are two ways Toyota operation might have changed if it had focused on low cost instead of quality
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