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Abandon email as a customer service channel at your peril

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Reference no: EM131229626

The Forbes article titled Abandon Email as a Customer Service Channel at Your Peril https://www.forbes.com/sites/adrianswinscoe/2014/03/02/abandon-email-as-a-customer-service-channel-at-your-peril/#2d9685474849  discusses the channels of customer service that consumers prefer to use. 

  • What do you feel are the customer service channels people are most willing to use to resolve problems? 
    • The least willing? 
      • Explain why for both. 
  • Provide two detailed examples of your own personal experiences with the most preferred channels.
  • Provide two detailed examples of your own personal experiences with the least preferred channels.

Your completed assignment should be at least 1 page.

Save your document(s) with a file name that includes your name, course code, section number, and title

Reference no: EM131229626

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