Survey methods and analysis - power supply, Electrical Engineering

Survey Methods and Analysis - Power Supply

There are two major methods of gathering information from customers: qualitative and quantitative.

 Quantitative Research (Hard issues and facts)

 Qualitative Research (Soft issues and opinions)

 Telephone surveys

 Self-completion questionnaires

 (comment cards)

 Postal surveys

 Third party surveys

 Online surveys

Focus groups/user groups/customer


Face-to-face interviews

Qualitative methods gives feedback from customers on 'soft issues and opinions' and provide the organization an opportunity to probe customers' feelings and attitudes on an in-depth basis. Classic qualitative techniques involve user panels, customer groups, and personal interviews.

Quantitative methods permit the organization to quantify customer opinions within a numerical fashion. Typical quantitative techniques involve telephone surveys, self- completion questionnaires, the monitoring of compliments and complaints, and mystery shopping.

The questionnaire could be designed in a hierarchical structure of several dimensions according to the included business processes. This will facilitate the managerial decision-making process of the organization along with the help of the information produced from this survey. The analysis determines links among the following components. Customers' Satisfaction level with any particular process is influenced by the various dimensions or sub-processes linked with that process.  Same, the whole satisfaction level is also depends upon the achievement Level of several processes.

Posted Date: 2/6/2013 2:54:35 AM | Location : United States

Related Discussions:- Survey methods and analysis - power supply, Assignment Help, Ask Question on Survey methods and analysis - power supply, Get Answer, Expert's Help, Survey methods and analysis - power supply Discussions

Write discussion on Survey methods and analysis - power supply
Your posts are moderated
Related Questions
Speed Control of DC Series Motor A half  wave  circuit  for the  speed  control of DC  series motor is  shown in figure and corresponding wave from  is shown  in figure  consis

Question: a) For the circuit shown in figure (i) Determine the voltages across R1 and R2 and (ii) Determine the current which flows across R1 and R2. Both D1 and D2 a

Q. A four-pole, dc seriesmotor has a lap-connected, two-layer armature winding with a total of 400 conductors. Calculate the gross torque developed for a flux per pole of 0.02 Wb a

Q. Find the output voltage in terms of the input voltage? In order to illustrate the insensitivity of feedback circuits to variations of the op-amp parameters, let us consider

The Electrical Circuit sign convention Notice that current leaves a source at its high potential (positive) terminal but enters a load at its high potential (positive) ter

Preventive and Regular Maintenance Preventive and regular manages of components of the distributions system is necessary to reduce/eliminate breakdowns. Care should be taken t

Mesh analysis Analysis using KVL to solve for the currents around every closed loop of the network and hence verify the currents through and voltages across every elements of t

Normal 0 false false false EN-IN X-NONE X-NONE

Q.   With suitable examples differentiate between limiting and known errors. Sol. Limiting Errors (Guarantee Errors): The accuracy and precision of an instrument depends upon