Survey methods and analysis - power supply, Electrical Engineering

Survey Methods and Analysis - Power Supply

There are two major methods of gathering information from customers: qualitative and quantitative.

 Quantitative Research (Hard issues and facts)

 Qualitative Research (Soft issues and opinions)

 Telephone surveys

 Self-completion questionnaires

 (comment cards)

 Postal surveys

 Third party surveys

 Online surveys

Focus groups/user groups/customer

panels

Face-to-face interviews

Qualitative methods gives feedback from customers on 'soft issues and opinions' and provide the organization an opportunity to probe customers' feelings and attitudes on an in-depth basis. Classic qualitative techniques involve user panels, customer groups, and personal interviews.

Quantitative methods permit the organization to quantify customer opinions within a numerical fashion. Typical quantitative techniques involve telephone surveys, self- completion questionnaires, the monitoring of compliments and complaints, and mystery shopping.

The questionnaire could be designed in a hierarchical structure of several dimensions according to the included business processes. This will facilitate the managerial decision-making process of the organization along with the help of the information produced from this survey. The analysis determines links among the following components. Customers' Satisfaction level with any particular process is influenced by the various dimensions or sub-processes linked with that process.  Same, the whole satisfaction level is also depends upon the achievement Level of several processes.

Posted Date: 2/6/2013 2:54:35 AM | Location : United States







Related Discussions:- Survey methods and analysis - power supply, Assignment Help, Ask Question on Survey methods and analysis - power supply, Get Answer, Expert's Help, Survey methods and analysis - power supply Discussions

Write discussion on Survey methods and analysis - power supply
Your posts are moderated
Related Questions
Q. (a) Consider the capacitor - input filter circuit of Figure and obtain the z-parameters for the circuit. (b) Determine the transfer function V 2 /V 1 when I 2 is zero.


how can we increase insulation resistance of sheet

the tutorial assignment is part of my thesis work and i need help in it please


To design a VI that can also be used as a Sub VI in another VI. The title of the VI will be Pulse Generator. The output from the VI will be of the type Analogue Waveform and

Figure shows an isolated three-phase load supplied from a 33 kV/11 kV substation via a 30 km long three-phase 11 kV overhead line. The overhead line has the following series parame

What is the function of the signal in 8086? BHE signal means Bus High Enable signal. The BHE signal is made low when there is some read or write operation is carried out. i.e.

I need to get a summary for a radio over fiber paper that I have , the summary need to be on the following format: abstract, introduction,methodology,results, conclusion and refere

Flag Registers Flag  register  is also an  8 bit  register. Out of 8 bit  five are  defined as flags to indicate status  of the accumulator  hence it is also called status reg