Survey methods and analysis - power supply, Electrical Engineering

Survey Methods and Analysis - Power Supply

There are two major methods of gathering information from customers: qualitative and quantitative.

 Quantitative Research (Hard issues and facts)

 Qualitative Research (Soft issues and opinions)

 Telephone surveys

 Self-completion questionnaires

 (comment cards)

 Postal surveys

 Third party surveys

 Online surveys

Focus groups/user groups/customer

panels

Face-to-face interviews

Qualitative methods gives feedback from customers on 'soft issues and opinions' and provide the organization an opportunity to probe customers' feelings and attitudes on an in-depth basis. Classic qualitative techniques involve user panels, customer groups, and personal interviews.

Quantitative methods permit the organization to quantify customer opinions within a numerical fashion. Typical quantitative techniques involve telephone surveys, self- completion questionnaires, the monitoring of compliments and complaints, and mystery shopping.

The questionnaire could be designed in a hierarchical structure of several dimensions according to the included business processes. This will facilitate the managerial decision-making process of the organization along with the help of the information produced from this survey. The analysis determines links among the following components. Customers' Satisfaction level with any particular process is influenced by the various dimensions or sub-processes linked with that process.  Same, the whole satisfaction level is also depends upon the achievement Level of several processes.

Posted Date: 2/6/2013 2:54:35 AM | Location : United States







Related Discussions:- Survey methods and analysis - power supply, Assignment Help, Ask Question on Survey methods and analysis - power supply, Get Answer, Expert's Help, Survey methods and analysis - power supply Discussions

Write discussion on Survey methods and analysis - power supply
Your posts are moderated
Related Questions
Specific orientation programme: at this stage, induction is conducted by the foreman. Induction is specific and requires skill on the part of the foreman. A new employee must be p

Effect of Frequency a.From equation for given  H p and μ P v α √f b.From  equation the depth of penetration for a given  material δ α 1/ √f c.From  equation hyst

Q. Explain Current and Magnetic Force? The rate ofmovement of net positive charge per unit of time through a cross section of a conductor is known as current, i(t) = dq / dt

Q. What do you mean by Star Topology? Star Topology: In Star topology, all user nodes are connected to central node point that interconnects all individual users' links and nod

Transfer Characteristics The  transfer characteristics of power MOSFET   transfer characteristic shown the variation of ID with V GS    denote the drain current  with shorted

Classify the different types of insulating materials with reference to their limiting safe temperatures for use. On the basis of insulating materials and their limiting safe te

Assembly Languages  ( Second Generation Language) To overcome  the difficulty of machine  language assembly  language  was  designed. After  facing the  difficulty of machine

Q. Explain the conditions under which an RC circuit behaves as Integrator? Integrator is a circuit in which the output voltage is proportional to the integral of the input. Out

#Minimum 100 words accepted#explain depletion operations of MOSFET

Points of Verification of Connection i) Phase association ii) CT polarity iii) VT polarity iv) Phase angles v)  Phase sequence vi) System conditions - unbalanc