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1. Suggest productivity measurements which operations managers might consider important to be used in a:
(a) hotel
(b) University
(c) Department store
(d) Hospital - emergency room
(e) Bus system
(f) Post office
How would these measurements be used?
Scenario You work for a large financial institution that in the past ten years has developed new products and services that appeal to a very diverse customer base located throug
The numbers of patient arrivals to the ER department at a local hospital for the past 5 weeks are: week: 1 , 2 , 3 , 4 , 5 arrivals: 405 ,420 , 400 , 380 , 411 a) Compute a three-w
A bank is planning to serve the rural communities shown in figure 10.8 with automated teller machines (ATMs). The travel time in minutes between communities in the service area is
Discuss why organizations need to have the correct performance metrics to drive quality. Think of examples in the news and their outcomes. For example: • Toyota and the recalls • B
define process strategy
Question 1: (a) "Alone of all non-western countries Japan has become a modern society, because her reforms based the new "Westernised" behaviour on traditional Japanese values
From the case study, determine these factors: (a) people or institution doing the dumping, (b) reasons for dumping, (c) places where the dumping takes place, or (d) the product, in
An assembly line currently has five workstations and the time required for each is shown below 1. 42sec 2. 49 sec. 3. 32 sec. 4. 47 sec. 5. 42 sec. What is the efficiency process?
Peter Lewiston was terminated on July 15, 2004, by the governing board of the Pine Circle Unified School District (PCUSD) for violation of the district sexual harassment policy. Pr
How do you react to conflict? Do you have a typical style as a leader when dealing with a conflict situation? Complete the Conflict Style Questionnaire. What do the results of the
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