Question 1:

(a) Operations management is an integral part of an organisation. Show how operations management can contribute to the success of an organisation.

(b) Differentiate between transforming resources and transformed resources. Use appropriate examples to illustrate your answer.

(c) Show the strategies an organisation may use to adjust capacity to meet demand.

Question 2:

(a) Determine the JIT (just-in-time) philosophy of operations.

(b) Show how JIT evolved into a system of continuous improvement.

(c) Consider you are aiming to develop your company into a JIT company, show the key issues you would look for in your suppliers.

Question 3:

(a) Describe what is meant by e-commerce.

(b) Show the importance of e-commerce in product design.

(c) The Internet is revolutionizing the way companies do business. Describe how organisations use the Internet to meet requirements for quick and accurate delivery.