Sink and tuttle strategic matrix - performance measures, Operation Management

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Sink and Tuttle strategic matrix

Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on the relationship between a company, its suppliers, customers and operations and the processes linking them.

They established seven criteria:

Efficiency (system inputs)
Effectiveness (system outcomes)
Productivity (outcomes/incomes)
Profitability (outcomes/ inputs)
Quality (anywhere in the process model)
Innovation
Quality of work life.

Sink and Tuttle provide a focus linking performance measurement and the strategic planning process.

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