Sink and tuttle strategic matrix - performance measures, Operation Management

Assignment Help:

Sink and Tuttle strategic matrix 

Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on the relationship between a company, its suppliers, customers and operations and the processes linking them. 

They established seven criteria: 

  • Efficiency (system inputs)
  • Effectiveness (system outcomes)
  • Productivity (outcomes/incomes)
  • Profitability (outcomes/ inputs)
  • Quality (anywhere in the process model)
  • Innovation
  • Quality of work life.

 

Sink and Tuttle provide a focus linking performance measurement and the strategic planning process.


Related Discussions:- Sink and tuttle strategic matrix - performance measures

Explain assembly of power steering pumps, A small assembly line for the ass...

A small assembly line for the assembly of power steering pumps needs to be balanced. Exhibit 8.11 in the text is the precedence diagram. The cycle time is determined to be 1.5 minu

Explain market conditions profit probability, Mary Decker is thinking of su...

Mary Decker is thinking of suing the manufacturer of her car because of a defect that she believes caused her to have an accident, and kept her out of work for a year. She is suing

Generate an ld score for the current layout, 1. Develop an ld score for the...

1. Develop an ld score for the current layout. What problems can you identify with the current layout? 2. Use trial and error to come up with a better layout that lowers the ld

Describe american business management, Why has there been (and is still) su...

Why has there been (and is still) such strong opposition to the trade union movement by American business management?

Main orientations to the approach and practice of retailing, Explain the fo...

Explain the four major orientations to the approach and practice of retailing.

Describe customer service level for an inventory system, Discuss customer s...

Discuss customer service level for an inventory system within the context of quality management

Draw a network for the project, Question: (a) "CPM and PERT are two tec...

Question: (a) "CPM and PERT are two techniques widely used in project management." Under what conditions is each one of them used ? Illustrate your answer with examples. (b

Explain what contract type puts more risk on the buyer, What are the differ...

What are the different types of contracts and how do they impact risk? What contract type puts more risk on the buyer? What contract type puts more risk on the seller?

Quality, Ques: What do you think happened to the quality, variety, availabi...

Ques: What do you think happened to the quality, variety, availability or cost of agricultural or manufactured products - or the level of competition? Ans: Quality increased; va

What is the relationship among companies and profit motives, What is the re...

What is the relationship between companies, profit motives, competition and private property?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd