Sink and tuttle strategic matrix - performance measures, Operation Management

Assignment Help:

Sink and Tuttle strategic matrix 

Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on the relationship between a company, its suppliers, customers and operations and the processes linking them. 

They established seven criteria: 

  • Efficiency (system inputs)
  • Effectiveness (system outcomes)
  • Productivity (outcomes/incomes)
  • Profitability (outcomes/ inputs)
  • Quality (anywhere in the process model)
  • Innovation
  • Quality of work life.

 

Sink and Tuttle provide a focus linking performance measurement and the strategic planning process.


Related Discussions:- Sink and tuttle strategic matrix - performance measures

Customer satisfaction and service quality, Customer Satisfaction and Servic...

Customer Satisfaction and Service Quality - Operation Strategy Although you have seen examples of the dimensions along which companies compete and approaches to operations st

Define the concept of a career, Discuss the concept of a career. What are t...

Discuss the concept of a career. What are the Four Career Stages- List each one with its specific characteristics

Explain student aid and scholarships office, You have just been notified by...

You have just been notified by the Student Aid and Scholarships Office that you would receive a regents scholarship of $2000 for the coming academic year. Furthermore, your applica

Explain managers viewed emotional intelligence as important, 1.A credit car...

1.A credit card company is interested in the average balance tht is carried by its college aged card holders. They are particularly interested in whether the average balance of the

Explain car rental agency that calculates rental charges, Create a project ...

Create a project for the local car rental agency that calculates rental charges. The agency that calculates $15 per day plus $0.12 per mile. Form: Use text boxes for the customer n

Search a financial analysis report of coca-cola, Where can I find a financi...

Where can I find a financial analysis report of coca-cola for the past 5 years. I stress full financial analysis for the past 5years.

Explain what steps can ford motor take, The United Auto Workers union enter...

The United Auto Workers union enters into contract negotiations with the Ford Motor Company in Michigan. What are the three main subject areas the UAW can negotiate with Ford? Prov

Find annual carrying costs, Garden Variety Flower Shop uses 740 clay pots a...

Garden Variety Flower Shop uses 740 clay pots a month. The pots are purchased at $2 each. Annual carrying costs per pot are estimated to be 30 percent of cost, and ordering costs a

Explain what were the legal issues in the case of lewis, What were the lega...

What were the legal issues in the case of Lewis v. Heartland Inns of America and what did the court decide?

Explain negotiating pay and benefits, Use the internet to research how an i...

Use the internet to research how an interviewee or a current employee might negotiate better pay and/or benefits. Consider using a search term like "negotiating pay and benefits" o

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd