Sink and tuttle strategic matrix - performance measures, Operation Management

Assignment Help:

Sink and Tuttle strategic matrix 

Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on the relationship between a company, its suppliers, customers and operations and the processes linking them. 

They established seven criteria: 

  • Efficiency (system inputs)
  • Effectiveness (system outcomes)
  • Productivity (outcomes/incomes)
  • Profitability (outcomes/ inputs)
  • Quality (anywhere in the process model)
  • Innovation
  • Quality of work life.

 

Sink and Tuttle provide a focus linking performance measurement and the strategic planning process.


Related Discussions:- Sink and tuttle strategic matrix - performance measures

Service operations managers - left in the dust, Ques: On what basis do you ...

Ques: On what basis do you think Schmenner (1986) suggests that service managers who see themselves as unique may be 'left in the dust'? Ans: Schmenner (1986) suggests that if s

Explain wrongfully discharged have against an employer, Pam worked at a loc...

Pam worked at a local retail store for the past two years. At first, she loved her job; however, the store made a change in management at the end of her first year of employment. T

Lpp. operation research, A paper mill produces two grades of paper viz., X ...

A paper mill produces two grades of paper viz., X and Y. Because of raw material restrictions, it cannot produce more than 400 tons of grade X paper and 300 tons of grade Y paper i

She is liable then provide and explanation of the amount., Brittany current...

Brittany currently attends college and runs her new business, Pampered Pets, a sole proprietorship she created in her sophomore year. Since Brittany is a student, she does not have

Explain the problems associated with performance measurement, Question 1: ...

Question 1: The objective of Government organizations is not for profit. Explain the problems associated with performance measurement in not for profit organisations and ho

Explain negotiated a non-deliverable forward contract, Johnson, Inc., a U.S...

Johnson, Inc., a U.S.-based MNC, will need 10 million Thai baht on August 1. It is now May 1. Johnson has negotiated a non-deliverable forward contract with its bank. The reference

Explain the six steps in a marketing research process, Discuss the six step...

Discuss the six steps in a marketing research process

Explain challenges in leading a multi-generational workforce, Challenges in...

Challenges in leading a multi-generational and/or multi-cultural workforces: Need a complete summary for the listed assignment, references. Please at least one page of information

Explain model of behaviour modification, Model of behaviour modification an...

Model of behaviour modification and the four contingencies of reinforcement.(cited/referenced)

Line balancing, what do you understand by line balancing what happens if ba...

what do you understand by line balancing what happens if balance doesn''t exist?

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd