Sink and tuttle strategic matrix - performance measures, Operation Management

Assignment Help:

Sink and Tuttle strategic matrix 

Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on the relationship between a company, its suppliers, customers and operations and the processes linking them. 

They established seven criteria: 

  • Efficiency (system inputs)
  • Effectiveness (system outcomes)
  • Productivity (outcomes/incomes)
  • Profitability (outcomes/ inputs)
  • Quality (anywhere in the process model)
  • Innovation
  • Quality of work life.

 

Sink and Tuttle provide a focus linking performance measurement and the strategic planning process.


Related Discussions:- Sink and tuttle strategic matrix - performance measures

How manage the laz-skan development project, Base on the case study; United...

Base on the case study; United Photonics Malaysia Sdn Bhd Who do you think should manage the Laz-skan Development Project?

Explain family medical leave act, Bella, a single mother, worked for one of...

Bella, a single mother, worked for one of Casper's Burger King Restaurants, where she had a record of perfect attendance. One Saturday, her three-year old son awoke with a high fev

Assimngnet, racing cars prefers nickel based alloys for engine components

racing cars prefers nickel based alloys for engine components

Describe the legal and ethical issues surrounding solyndra, Discuss the leg...

Discuss the legal and ethical issues surrounding Solyndra, the California based solar panel manufacturer. You will need to research the company through the University library. Inco

Describe disadvantages of each of these approaches, McDonalds traditional p...

McDonalds traditional process to make-to-stock; Wendy's has a make-to-order and burger king has a process which is a hybrid of the other two. Discuss the advantages and disadvantag

Supply chain with demand, Southern Fresh has decided to make a policy that ...

Southern Fresh has decided to make a policy that every product will receive enough shelf space to ensure that 98.75 percent of customers will find that their first choice is availa

Explain what suggestions for improvement, You are the contracting officer's...

You are the contracting officer's representative (COR) of a program management support contract awarded to Easy Corp. It is the first year of a five-year contract. You have noti

Explain disadvantages of functional systems and briefly, In this case study...

In this case study, you will review a case involving a functional system. The Lynx Company uses a functional system for their sales system. It takes the orders from their salesm

Explain the importance of learning curves, Describe the importance of learn...

Describe the importance of learning curves in a services-based operation and how they can be used to increase organization efficiency. Please provide a specific example.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd