Selection of operations in an organisation, Operation Management

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Selection of Operations in an Organisation

In any organisation there will be very many operations which could be studied; this step of the procedure addresses the question - which of these operations should be studied? In answering it, priority would be given to operations which fall in one or more of the following categories:

1. Safety or health risk to customers or staff

2. Bottleneck, limiting output

3. Excessive queuing of customers

4. Excessive materials inventory

5. High level of non-conformance

6. Complaints from operators

7. New products or processes

8. Variability of performance against standard time.

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