Quality characteristics, Other Management

Quality characteristics

The definitions of quality could be appreciated in a better way if we understand the characteristics of quality. Every product and service has a set of characteristics which help in identifying its quality. Let us now discuss some of the characteristics of quality.

  • Functionality: It is a degree to which the equipment performs its intended function. The way the system responds to errors is critical in this characteristic. This is highly important for clinical equipments where minor error could be disastrous.
  • Performance: The performance of product or service should comply with the user needs.
  • Reliability: It is the capability of the product or service to perform as intended under normal conditions without unexpected failure.
  • Relevance: It is the characteristics of a product or service by which it meets the actual needs of the user; it should be applicable, pertinent and appropriate to its intended use.
  • Timeliness: The characteristic of timeliness stipulates that the product or service is delivered in time when it is needed to solve a particular problem and not after the problem is solved. This characteristic is very important for health and emergency relief work.
  • Suitability: Suitability of a product or service is the fitness of its use, its appropriateness and correctness to the intended industry, for example the agricultural equipment has to be designed to perform under conditions the user will use it on.
  • Completeness: The service provided should be complete and include the entire scope of services. For example completeness of a training session includes provision of all materials necessary to build a desired skill or knowledge.
  • Consistency: Services have to be delivered in the same way for all the users. For example blood test has to be done in the same way for every patient.

These quality characteristics are not limited to the service, equipment or material delivered to the end-users, it also applies to the service, equipment or material used by the project staff to deliver the project outputs. This also includes the machinery, computers, tools, vehicles and consulting services the project uses to carry out the activity.

Posted Date: 9/28/2012 4:46:46 AM | Location : United States







Related Discussions:- Quality characteristics, Assignment Help, Ask Question on Quality characteristics, Get Answer, Expert's Help, Quality characteristics Discussions

Write discussion on Quality characteristics
Your posts are moderated
Related Questions
QUESTION 1 (a) Write short notes on the following terms and provide examples where appropriate? I. Rural tourism II. Urban Tourism III. Ecotourism IV. Culture touri

A large unit manufacturing electrical goods which has been known for its liberal personnel policies and fringe benefits is facing the problem of low productivity and high absenteei

Speed: The methods, of receiving requests, processing the requests and mode of delivery of fax, electronic-mail or online systems. Documents may also be supplied by any one of

Releasing Work: Documents  whose physical and technical processing have  been completed are released for use at prescribed intervals, like once a week, once a fortnight, or on

Question 1: How will IVRS revolutionize clinical trial process? Describe IVRS system Brief explanation on IVRS system Explain the role and application of IVRS sys

FUNCTIONS OF DOCUMENTATION AND  INFORMATION CENTRES: In general, a documentation or an, information centre brings to the attention of specialist users the current as well as r

Institutional Membership: Institutional membership is another potential resource in collecting documents. The library may enlist itself as member of learned societies and inst

We have completed the review of the elements in the retirement planning process. We will conclude Part I with a case assignment, which require students to apply what they have lear

TYPES OF SAMPLING: Sampling plans can be  grouped under two categories-probability  sampling and non-probability sampling. Probability sampling uses a technique by which the r

Comparative and Evaluative Survey: Comparative Survey: Let us  suppose, you wish  to compare the "perceived needs of  rural  and urban women  in order to  find similarities