Quality and reliability & after sales service, Operation Management

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.

Posted Date: 3/18/2013 1:58:58 AM | Location : United States







Related Discussions:- Quality and reliability & after sales service, Assignment Help, Ask Question on Quality and reliability & after sales service, Get Answer, Expert's Help, Quality and reliability & after sales service Discussions

Write discussion on Quality and reliability & after sales service
Your posts are moderated
Related Questions
1. Can you devise strategies for the two viewpoints in a firm to live together harmoniously? 2. How can both the sales manager and credit manager learn to appreciate each other'

The UCC includes both implied warranties of merchantability, warranties of fitness, and product liability. Some of these warranties protect the customer from defective products and

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

What organization sets standard for frame relay? a. ITU b. IEEE c. IETF d. FCC

After working for 30 years, Ramjee Somjee Dutt opted for VRS and started a courier company and did very well in the first four years. He was now looking for expansion of his busine

What do you see as the main organizational problems that are likely to be associated with implementation of a transnational strategy? Explain

What impact do you think that the DODs new Sexual Assault Prevention and Response (SAPR) program will have on the culture and the historic problems of sexual assault/harassment and

Clearly-defined goals are the essence of great teamwork. Which of the following statements is most true about how goals should be articulated by teams

A bridge that is used to connect an Ethernet network with a FDDI network must be practicing what type of bridging. a. a cut-through mode bridging b. source-route bridging

Evaluate the statement: "In lean operations, when work is completed at one work center, it is important to immediately move the completed work to the next work center to minimize i