Quality and reliability & after sales service, Operation Management

Assignment Help:

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.

Related Discussions:- Quality and reliability & after sales service

Explain when you find the potential energy of something, When you find the ...

When you find the potential energy of something and its negative what is the significance of the algebraic sign?

Explain oriental express restaurant concept, Owner Kay Fay is considering f...

Owner Kay Fay is considering franchising her Oriental Express restaurant concept. She believes people will pay $5.50 for a large bowl of noodles. Variable costs are $2.75 a bowl. F

Find what is the labour productivity per dollar, Klein Karpet cleaned 65 ru...

Klein Karpet cleaned 65 rungs in October, consuming the following resources: Labour: 520 hours at$13 per hour Solvent: 100 gallons at $5 per gallon Machine rental: 20 days at $50 p

Explain business plan to enhance to online education, If you can think of a...

If you can think of a business plan to enhance to online education programs at school?

Attract as well buyers to complete the on-line buying proce, It appears tha...

It appears that the potential to lose web site customers is a high rate (75%), so to provide research into troubleshooting to determine how to get customers to purchase product is

Explain which of the following is not a production activity, Which of the f...

Which of the following is not a production activity report generated by MRP? a. Planning report b. Exception report c. Planned-order schedules d. Performance contro

Explain important terms of the factories act 1948, Explain important Terms ...

Explain important Terms of the factories act 1948. Important Terms of act: (a) Factory:  A place wherein ten or more persons are working and wherein a manufacturin

Explain what types of interpretations might a consumer make, Reflect on the...

Reflect on the GEICO commercials you have seen and those discussed in your textbook. One of the things that these ads do is invite the audience to become involved and make an inter

Linear programming problem, Explain the graphical method of solving Linear ...

Explain the graphical method of solving Linear Programming Problem

Write Your Message!

Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd