Quality and reliability & after sales service, Operation Management

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.

Posted Date: 3/18/2013 1:58:58 AM | Location : United States







Related Discussions:- Quality and reliability & after sales service, Assignment Help, Ask Question on Quality and reliability & after sales service, Get Answer, Expert's Help, Quality and reliability & after sales service Discussions

Write discussion on Quality and reliability & after sales service
Your posts are moderated
Related Questions
Karen Villagomez, president of Wright Industries, is considering whether to build a manufacturing plant in the Ozarks. Her decision is summarized in the following table: Alternativ

The American Red Cross has been asked to oversee the clean-up efforts in Japan after the earthquake and tsunami that occurred in March 2011. Analyze the management principles appli

XYZ's Inc. Scheduling System Started in Jacksonville, Indiana in 1983 at Mick's Lounge, where Papa John, John Schnatter, started a pizza delivery business within his father'

Reflecting back on our readings about entrepreneurship in, would you consider someone who buys a franchise to be an entrepreneur?

In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul

A shirt manufacturer buys cloth by the 100-yard roll from a supplier. For setting up a control chart to manage the irregularities (e.g., loose threads and tears), the following dat

Describe a recruitment process that would provide a pool of pre-qualified candidates for the seven open trainer positions.

When you're creating a online site, how busy, technology intensive should you make it

Overview: This case explores the mission to become a major player in the global personal computer industry. Lenovo acquired IBM%u2019s personal computer division in 2004 to become

Dave noticed that at the place where he gets his haircut, Hair Town, there is an employee who sweeps up hair every 15 minutes. By doing this, the management at Hair Town is trying