Quality and reliability & after sales service, Operation Management

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.

Posted Date: 3/18/2013 1:58:58 AM | Location : United States







Related Discussions:- Quality and reliability & after sales service, Assignment Help, Ask Question on Quality and reliability & after sales service, Get Answer, Expert's Help, Quality and reliability & after sales service Discussions

Write discussion on Quality and reliability & after sales service
Your posts are moderated
Related Questions
Project Management is a strategic necessity for the success of any business. Based on the reading in the chapters what do you think are the 5 most critical points in delivering suc

Differences and similarities between marketing plan, strategic marketing plan and tactical marketing plan

Joe Henry's machine shop uses 2500 brackets during the course of a year. these brackets are purchased from a supplier 90 miles away. The following information is known about the br

Discuss the types of evidence that you would look for in order to determine whether a needs analysis has been improperly conducted. How would you know? Why?

What is the purpose of a provider contract? What intentions are enclosed in a provider contract and why is it important to detail party relationships, services, obligations, and ob

Project sponsors within the contractors company have the authority to change the scope of an external customers project as they see fit. Answer Have the authority to change t

How is Microsoft and other software manufacturers combating the threat of open source software and other free tools that compete with its commercial products? Do you think that thi

In the table given below the Distribution Manager is expected to service these DCs as per the demands placed. If the actual sales after completing week one is as follows, what woul

I have an assignment this week to read "Ramada Demonstrates its Personal Best" on the 'Companion Website.' Do I have access to questions/answers that go along with that?

The part of machine level instruction, which tells the central processor what has to be done, is A. Operation code B. Address C. Locator D. Flip-Flop E. None of the