Quality and reliability & after sales service, Operation Management

Quality and Reliability & After Sales Service - Operation Strategy

Quality and reliability 

The extent to which the customers' expectations are satisfied or exceeded by the product or service, and continue to be satisfied in service. Kwik-Fit, which provides a fast replacement service for car parts at competitive prices, also competes on quality. In its reception areas there is a prominent display of its code of practice and of the company's commitment to go beyond mere customer satisfaction: 'Welcome to Kwik-Fit. Our aim is 100 per cent customer delight'. 

After sales service

The effectiveness with which customers queries or complaints are handled. There is significant growth in call centre facilities where answering customer calls within pre determined time frames is measured closely.

Posted Date: 3/18/2013 1:58:58 AM | Location : United States

Related Discussions:- Quality and reliability & after sales service, Assignment Help, Ask Question on Quality and reliability & after sales service, Get Answer, Expert's Help, Quality and reliability & after sales service Discussions

Write discussion on Quality and reliability & after sales service
Your posts are moderated
Related Questions
Determine the utilization and the efficiency for each of these situations: a. A loan processing operation that processes an average of 7 loans per day. The operation has a design c

Characteristics of job order Production Small Production Runs: Job order production is characterized by the manufacturing of one or few numbers of single product designe

Historical Development of Operations Management Evidence of formal management of operations can be traced back as far as the Babylonian kingdom of Hammurabi, around 2100 BC bu

Identify and describe the key factor(s) in effective project control.

process layout

Aims of Functions of process Engineering To determine what parts are to be manufactured and what parts to be purchased from outside. To determine the most econom

The roller coaster at Treasure Island Amusement Park consists of 15 cars, each of which can carry up to three passengers. According to a time study each run takes 1.5 minutes and t

As a new manager in your department, you are tasked with the job of providing employee training for members of your department who have interactions with the legal department. In o

1. How could Denver B-cycles use other wired or wireless network technologies to gain a competitive advantage? 2. What Information not described in the case can Denver B-cycle u

What are the issues of management does Google strategy 2010 needs to address? How could they be analysed and evaluated?