Performance prism - performance and productivity measures, Operation Management

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.

Posted Date: 3/15/2013 2:59:54 AM | Location : United States







Related Discussions:- Performance prism - performance and productivity measures, Assignment Help, Ask Question on Performance prism - performance and productivity measures, Get Answer, Expert's Help, Performance prism - performance and productivity measures Discussions

Write discussion on Performance prism - performance and productivity measures
Your posts are moderated
Related Questions
In a diverse team, a "fault-line" refers to: a. Cases in which a team tends to find fault or blame in the other team members rather than their own behaviour b. Cases in which group

Determine two advantages and two disadvantages from the healthcare organizations perspective for requiring a Certificate4 of Need (CON). Identify 3 states that require a Certificat

How can personal selling techniques be applied at target? Provide specific examples to support your response.

Union Express has 60 tons of cargo that need to be shipped from Boston to Dallas. The shipping capacity on each of the routes Union Express planes fly each night is shown in the fo

Describe the sentence "The world economy is globalizing at an accelerating pace"

From the scenarios, we see that Chris and Erica have different communication styles that could potentially have a negative impact on the business. Suggest at least two strategies t

What happens if balance doesn’t exist

Soft Change Initiatives - Linking Strategic 1. Team working/investors in people (IIP) 2. Empowerment - understanding the value chain and the 'cycle' of failure  3. The l

The number of visitors at a theme park by season and year has been recorded and is given in the following table: Quarter 2003 2004 2005 2006 Winter 45 46 35 16 Spr

The United Auto Workers union enters into contract negotiations with the Ford Motor Company in Michigan. What are the three main subject areas the UAW can negotiate with Ford? Prov