Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

• Stakeholder satisfaction: who are our stakeholders and what do they want and need?
• Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
• Processes: what critical processes do we require if we are to execute these strategies?
• Capabilities: what capabilities do we need to operate and enhance these processes?
• Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.

Posted Date: 3/15/2013 2:59:54 AM | Location : United States

Ask an Expert

Related Discussions:- Performance prism - performance and productivity measures, Assignment Help, Ask Question on Performance prism - performance and productivity measures, Get Answer, Expert's Help, Performance prism - performance and productivity measures Discussions

Write discussion on Performance prism - performance and productivity measures
Your posts are moderated

Write your message here..

Related Questions

Factors considered when recruiting salesmen, SUMIT Products Ltd. is a compa... SUMIT Products Ltd. is a company that produces and markets steel cups, teaspoons, knives and forks for the catering industry. The company was established in 1958 in response to the

Discuss illiteracy and poor diets, Illiteracy and poor diets have been know... Illiteracy and poor diets have been known to cost countries up to what percent of their productivity?

Define what is the probability that the laptop will perform, An undergradua... An undergraduate business student has purchased a laptop computer for use during exams. This laptop is perfectly reliable except for two parts: its microchip, which has a failure r

Explain employee stock ownership plans, State the reasons why historically,... State the reasons why historically, union leaders did not support Employee Stock Ownership Plans (ESOPs)? Why has there been a notable growth since 1975 in these plans? Outline the

Explain network design is a key business decision, Network design is a key ... Network design is a key business decision as well as a technological decision. Why? Provide an example of a company you believe has a good network design, providing supporting rati

Explain how many people would you expect to be waiting, Suzy, a bartender, ... Suzy, a bartender, can serve drinks at the average rate of one every 35 sec. During a hot evening recently, the bar was particularly busy and every 45 sec someone was at the bar as

Find market price of the bond, SWH Corporation issued bonds on January 1, 2... SWH Corporation issued bonds on January 1, 2004. The bonds had a coupon rate of 4.5%, with interest paid semiannually. The face value of the bonds is $1,000 and the bonds mature on

Operation scheduling, what is scheduling of operation what is scheduling of operation

Explain if the waitress sues the employer, 1. A company hires a file clerk ... 1. A company hires a file clerk but does not inquire into his criminal history. In fact, he has had several convictions for driving while intoxicated. On a lunch break, he gets dru

Explain risk management, Risk management is exposure to the consequences of... Risk management is exposure to the consequences of uncertainty culture, processes and structures directed towards the management of potential opportunities determining if risk is t