Performance prism - performance and productivity measures, Operation Management

Performance Prism - Performance and Productivity Measures

Neely and Adams (2000) argue that in their recent research managers and academics highlight the need for a fresh perspective on performance measurement and that the perspective should focus on stakeholder satisfaction. What managers wish to ascertain is who are the most influential stakeholders and what do they want and need? They contend that once this question has been addressed, it is possible to turn their attention to strategy. The research undertaken by Neely and his associates has produced a catalogue structure which includes, the 3 dimensional performance prism. The catalogue is structured around the performance prism. The prism takes a stakeholder-centric view of performance measurement and reflects the need to not only measure stakeholder satisfaction but also stakeholder contribution to an organisation's wants and needs. See this figure and the figure on page 285. Neely describes the catalogue under the following headings:

 

  • Stakeholder satisfaction: who are our stakeholders and what do they want and need?
  • Strategies: what strategies do we have to put in place to satisfy the wants and needs of these key stakeholders?
  • Processes: what critical processes do we require if we are to execute these strategies?
  • Capabilities: what capabilities do we need to operate and enhance these processes?
  • Stakeholder contributions: what contributions do we require from our stakeholders if we are to maintain and develop these capabilities?

 

Neely and Adams (2000) suggests that: 

... 90 per cent of managers fail to implement and deliver their organisation's strategy. Why? There are multiple reasons, but a key one is that strategies contain inherent assumptions about the drivers of improved business performance ... clearly if the assumptions are false, then the expected benefits will not be achieved.

Posted Date: 3/15/2013 2:59:54 AM | Location : United States







Related Discussions:- Performance prism - performance and productivity measures, Assignment Help, Ask Question on Performance prism - performance and productivity measures, Get Answer, Expert's Help, Performance prism - performance and productivity measures Discussions

Write discussion on Performance prism - performance and productivity measures
Your posts are moderated
Related Questions
1.   Explain the quantitative foundation of Six Sigma, and discuss how following the phases of the DMAIC improvement lifecycle ensures that the quantitative aspect of the approach

The ability to rapidly and inexpensively switch production from one product to another enables which of the following

Why are unions exploring new collaboration solutions in the face of economic/work adversity?

The information technology department of State University buys paper for its copier machine frequently. The office manager would like to determine the best quantity to order each

A firm is selling two products, chairs and bar stools, each at $50 per unit. Chairs have a variable cost of $25 and bar stools $20 Fixed cost for the firm is $200 a. if the sales m

How do Loews' training programs relate to the company's business strategy?

You are the internal relations manager for Elan, an Irish biotech firm, when it is acquired by Johnson and Johnson. How will you help the top management team overcome resistance to


1. How could Denver B-cycles use other wired or wireless network technologies to gain a competitive advantage? 2. What Information not described in the case can Denver B-cycle u

The current order quantity for Paul's Pasta Pinwheels is 200 boxes. The order cost is $4 per order, the holding cost is $0.40 per box per year, and the annual demand is 500 boxes p