Already have an account? Get multiple benefits of using own account!
Login in your account..!
Remember me
Don't have an account? Create your account in less than a minutes,
Forgot password? how can I recover my password now!
Enter right registered email to receive password!
Model of Service Quality - Customer Satisfaction
Gap 1
Occurs due to management's lack of a clear understanding about how customers determine their expectations on the basis of input sources such as advertising, past experience of the service and its competitors, personal needs and word of mouth information from friends, work associates and family.
Gap 2
Management may accept constraints such as peak demand fluctuations and staffing inflexibility which affect service quality standards and in turn affects the ability of the service system deliver to customer expectations.
Gap 3
Even if service standards or guidelines are stated clearly and understood by staff, this is not a guarantee of services well delivered and customers treated correctly. Employees performance cannot be standardised.
Gap 4
Advertising and other communications can affect customer expectations. If expectations are sensitised then the outcome of the comparison with perceptions may be more acute. Firms must be cautious not to promise too much if it cannot be delivered.
Gap 5
Depends on the extent of the other four gaps which are associated with the delivery of the service
How to solve stop watch question
What are the four major goals for IT? How are the four goals achieved? How does the integration of IT improve the management of supply chains?
integrated systems
What is ABC analysis in inventory control? Discuss its advantages/disadvantages
Alyssas Custom cakes currently sells 4 birthday, 1 wedding and 2 specialty cakes each month for $55, $155, and $105 each, respectively. Alyssas current multifactor productivity rat
Describe line and staff organisation. Line and Staff Organisation: As the industry grow in size and complexity, the line executives could not perform appropriately all other
If a wireless signal collides with an object whose dimensions are much larger than the signal's wavelength, what is the signal most likely to do? a. reflect b. refract c.
Transportation Method We solve the transportation problem using the followings steps in order: a. Structuring the problem into the transportation framework. b. Findi
Define the term productivity (a) Productivity implies more number of goods (output) from the same amount resources (input) (b) Management can play an important role in pro
How often do you think very favourable, intermediate, or very unfavourable situations occur to leaders in real life? Based on Fiedler's theory
Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!
whatsapp: +91-977-207-8620
Phone: +91-977-207-8620
Email: [email protected]
All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd