Performance measures - operation strategy, Operation Management

Assignment Help:

Performance Measures - Operation Strategy

It is common to find that measures are made of operational factors which do not contribute to the winning of orders, whilst key factors remain unmeasured. Schmenner (1994) labels the former as 'false alarms', and the latter as 'gaps'. In a study of the relationships between business goals and performance measures he questioned senior executives of manufacturing firms from around the world.

He found that machine efficiency, labour efficiency and direct cost reduction were heavily used but, typically, they were false alarms. Conversely, the more difficult to obtain measures of such factors as new product introduction and customer satisfaction were gaps, which ... are widely recognised as important, and at least in our survey sample, it is apparent that companies could become better at managing them and that they do not measure them effectively. The fact that any measures used may well have to be non-financial and approximate should not deter us from using them. It is far better to measure the right thing inexactly and in timely fashion than the wrong thing with great precision and well after the fact.


Related Discussions:- Performance measures - operation strategy

Explain skills in areas of general business such as finance, Knowledge and ...

Knowledge and skills in areas of general business such as finance, accounting, marketing, and operations planning relate to _______________________________ competencies

Explain what is your personal entrepreneurial strategy, 1. Who was Ewing Ma...

1. Who was Ewing Marion Kauffman, what did he do, and what was his philosophy of entrepreneurial leadership? 2. What is the difference between a manager and a leader? 3. Defi

Draw these samples on the control charts, Plot these samples on the control...

Plot these samples on the control charts and circle any observations that appear to be out of control. mean (micronsa)(n=4) minimum maximum 4.134 4.011 4.612 3.913 3.891 4.474 4.58

Explain what is the annual number of orders, Office Supreme, Inc., a local ...

Office Supreme, Inc., a local retailer of office supplies, faces demand for one of its inventory items at a constant rate of 240,000 units per year. It costs Office Supreme $38 to

Explain shipments to just-in-time, Why are organizations changing from batc...

Why are organizations changing from batch (large) shipments to just-in-time (JIT) shipments?

Define pizza delivery process design requirements, Pizza USA is a chain of ...

Pizza USA is a chain of pizza restaurants offers sit down and take out service. Part I as the customer: make a list of the attributes of a pizza delivery of pizza delivery that are

Provide examples of organizational situations, Give examples of organizatio...

Give examples of organizational situations that would call for transformational, transactional or charismatic leadership. I have an example of transformational, just can't quite

Approaches to determining operations strategy, Approaches to Determining Op...

Approaches to Determining Operations Strategy This describes aspects of operations systems and performance measurement, including trade-offs between performance criteria. We

Scheduling - aggregate planning, Scheduling - Aggregate Planning Mean...

Scheduling - Aggregate Planning Meaning and Definition Scheduling may be defined as the assignment of work to the facility with the specification of times ,and the sequence

Explain vmi agreement, Why is information technology such an important elem...

Why is information technology such an important element when entering into a VMI agreement? Explain using examples from Eka Chemicals and Interfast.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd