Internal business perspective - performance and productivity, Operation Management

Internal Business Perspective - Performance Measures

Although customer based measures are important, they must be translated into internal performance measures that can be achieved. Companies must decide on which core competencies they wish to excel. Usually there is a focus on critical internal operations that

enable them to satisfy customer needs. The internal measures should stem from business processes and key factors such as quality levels, on time delivery, customer relations, employee skills; improvement levels and productivity.

Posted Date: 3/15/2013 2:27:12 AM | Location : United States







Related Discussions:- Internal business perspective - performance and productivity, Assignment Help, Ask Question on Internal business perspective - performance and productivity, Get Answer, Expert's Help, Internal business perspective - performance and productivity Discussions

Write discussion on Internal business perspective - performance and productivity
Your posts are moderated
Related Questions
Please explain in detail what you would do for the following scenario: You have just finished laying off 25 people because of a need to cut costs. You are then invited to a managem

The results of inspection of DNA samples taken over the past 10 days are given below. Sample size is 100. Days: 1 2 3 4 5 6 7 8 9 10 Defectives: 7 6 6 9 5 6 0 8 9 1 a) Con


Define Labour Turnover. Labour Turnover: It refers to the movement of workers in and out of an organisation. It may be defined as the time-to time changes in the number of th

Which of the following charts is used to monitor the total number of defects per unit when a constant subgroup size is employed? s-chart c-chart p-chart u-chart

Internal Business Perspective - Performance Measures Although customer based measures are important, they must be translated into internal performance measures that can be ach

Contrast the strategy views of Porter and Mintzberg.

Sink and Tuttle strategic matrix  Sink and Tuttle (1989) conducted a review of literature and identified several criteria for measuring a company. Their framework builds on th

Performance Measurement 1. An effective performance measurement framework rarely is derived from one single approach.  2. Each of the methods outlined comes with its own un

What are some characteristics and provisions of the cost of living escalator clauses and wage reopener arrangements that are part of the unions' efforts to adjust to the lack of de