Implementing tqm techniques, Project Management

IMPLEMENTING TQM TECHNIQUES IN LIBRARY AND INFORMATION CENTRE MANAGEMENT:

Total Quality Management (TQM) as a management tool needs to radically rethink the way in which a library is organised and performs its functions. With its emphasis on meeting users' needs, TQM is seen as a commitment to service with a flexible and future-oriented approach to management. Susan and Barnard presents a model for the implementation of TQM in the library setting. It outlines a ten-step process divided into four stages shown at fig:2. The approach is a flexible one that can be applied in different ways to a variety of situations depending on the level of support for implementing TQM both within and outside the library. 

The activities covered in Phase one are quite useful to arrange a seminar exploring the implications of current technological  developments and other societal changes that enhance the growth of the library community. Phase two gives emphasis on organising quality once the commitment to TQM and the decision on the TQM methodology "and structure is made. Quality/service awareness, various aspects of library  automation training should be given to all employees. 

Phase three  involves an extensive evaluation of current work processes and the relationship  of these processes to customer needs  and expectations. Laying  heavy emphasis on team activity, team  members will  need extensive training  on the customer service dimension of the quality process including  how customers judge services (e.g., reliability, responsiveness; assurance). 

In the process of expansion and integration  (Phase four), training can be extensive. Some employees even may need training even in new job skills as a result of changed work processes particularly when a manual library is being  converted into an automated library.  

594_IMPLEMENTING TQM TECHNIQUES.png

Posted Date: 10/24/2012 1:46:04 AM | Location : United States







Related Discussions:- Implementing tqm techniques, Assignment Help, Ask Question on Implementing tqm techniques, Get Answer, Expert's Help, Implementing tqm techniques Discussions

Write discussion on Implementing tqm techniques
Your posts are moderated
Related Questions

You are not expected to submit a formal proposal. However, you will be able to access Subject Tutors via HenleyConnect and you may seek feedback from them as to the suitability and

Question 1: (a) What do you meant by a Project? (b) Describe Project Management and Project Manager. (c) Highlight the different types of activities involved in the management

Problem 1: a) ‘Project Management is closely linked with the management of change' Explain why. b) Elaborate on two models of change. Explain the relevance, applicability

Certain aspects of your project may be sensitive. Henley is aware that confidentiality may be a concern. When you submit your report it will only be made available to staff that ne

Question: (a) Risk has always been an intrinsic part of project management. With increasing market competition, technology, and globalization, risk management is continuously

Product Based Layout Also called the straight line layout or layout for serialized manufacture, product layout involves the arrangement of machines in one line depending upon

What are the steps of controlling in the management? All the steps comprised in controlling are as follows: • Purpose of standards of performance. • Measurement of defini

C ustomer value There is a considerable debate within the business world on whether the companies will have to deliver value for the shareholders or the customers. There are m

Review assignment  and the macro map you prepared. How are your transformational processes monitored? Identify the critical success factors that are both necessary and sufficien