Identifying customers for project, Other Management

Identifying customers

Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The customer may be internal like the elements in the supplier-process-customer chain, external clients, the suppliers and the end users or both. Identifying internal customers is difficult and identifying customers involves four steps which include the following:

  • Analysing the contract - The contract analysis will help to recognise the external customer or the end-client. This will also help to recognise the end user. If the contract information does not contain the end user particulars then the project team will have to coordinate directly with the customer to decide if the end user is someone other than the customer. The contract analysis will reveal the suppliers or the subcontractors. If the key suppliers are not particularly recognised as the subcontractors then the project team will have to coordinate among their own technical elements or with the organisation's procurement office to determine who among the suppliers will be part of the project implementation.
  • Analysing the project team and their organization - This helps to identify the internal customers. This will have to disclose how the work will proceed, which project team or the organisational elements will take part and how it will be linked in the supplier- customer process chain.
  • Analyse product use - This analysis begins with identifying the end user and then further understanding who will use the product and how. Quality signifies satisfying the customer requirements and not just meeting the specifications in the contract. Analysing the product use may also disclose the hidden customers, who do not use the product directly but are indirectly affected by their usage like the environment and the aesthetics of the local community.
  • Analyse the means of production - This is necessary even if the project involves manufacturing the product, delivering the service or performing some of the intellectual or the administrative activity. This can be clarified or confirmed to the internal customers who have already been identified and approved.
Posted Date: 9/28/2012 8:20:44 AM | Location : United States

Related Discussions:- Identifying customers for project, Assignment Help, Ask Question on Identifying customers for project, Get Answer, Expert's Help, Identifying customers for project Discussions

Write discussion on Identifying customers for project
Your posts are moderated
Related Questions
Product development cycle   All products under development typically follow the cycle of market place-to-market place. The development starts with identification of a product in

FILING   "A place for everything and everything in its place" is an old saying. We are aware of the implications of this saying in our daily life. If everything in our house or

A company manufactures and sells a single product. The variable cost of the product is Rs 2.50 per unit and all production each month is sold at a price of Rs 3.70 per unit. A pote

Question: A textile manufacturing company would like to implement a system for managing its production. The company does not have any in-house IT staff and has outsourced the c

Sheaf or Loose-Leaf Form: Sheaf form of library catalogue is also referred to as loose-leaf form. A sheaf form of catalogue is one in which slips of paper are put into a loose

Question: (a) A HF digital radio data link operates over a distance of 1000 km. Depending on transmission frequency, reflection can occur from the F2 region of the ionospher

LIBRARY BUILDING Libraries come in various types and  sizes  to fulfill certain specific needs of the community it is established to serve. Thus we  can have a single room vil

I dentifying customers Customer is responsible for communicating the project needs and also verifying that the requirements have been met at the project completion. The custom