Fitzgerald model - performance measures, Operation Management

Assignment Help:

Fitzgerald Model - Performance Measures

The Fitzgerald model is a performance measurement system specifically for service industry. Fitzgerald (1991) describes a feedback/feed forward model in which performance measurement is part of the feedback/feed forward control mechanism to stimulate action and organisational learning. Fitzgerald acknowledges that many service organisations are diversified and face problems of geographical dispersion. He suggests the formation of strategic business units (SBU). An SBU is defined as 

... an operating unit which sells a distinct set of products or services to an identifiable group of customers in competition with a defined set of organisations. 

Each unit has its own performance measures (see figure).

2264_Fitzgerald Model - Performance Measures.png


Related Discussions:- Fitzgerald model - performance measures

Describe how you perceive personality, In this assignment, you will develop...

In this assignment, you will develop a ten item survey that will be given to all applicants at your company. The purpose of this survey is to determine whether the applicant is a p

Production planning and control - definition, Production Planning and Contr...

Production Planning and Control - Definition According to Alford  and Beatty " Production planning  and control  comprise  the planning  routing  scheduling  dispatching  an

Explain why businesses set plans, 1) Discuss why businesses set plans, how ...

1) Discuss why businesses set plans, how they set plans, and how short and long-term objectives work together. 2) Define and discuss the role of a company's vision and mission in

Relationship that exist among companies and profit motives, Explain the rel...

Explain the relationship that exist between companies, profit motives, competition and private property.

Explain silicon border play a role in mexico hi tech, How can Silicon borde...

How can Silicon border play a role in Mexico Hi tech manufacturing for US companies and the US market?

Explain characterize the bacterial and bacterial-like, Characterize the bac...

Characterize the bacterial and bacterial-like STIs, focusing on infectious agents and manifestations

What is horizontal integration, Horizontal integration has benefits to the ...

Horizontal integration has benefits to the firms involved. Consider the consolidation in the vent-promotion business when Live Nation bought Ticketmaster in 2010. List some specifi

Explain implement a back command as a single word, • Open the original proj...

• Open the original project zuul-better that you first encounter in this unit%u2019s required reading. Save it using a different name, in this format: zuul-last_name_first-initial.

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd