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QUESTION 1
(a) Briefly describe the Kent and Taylor's five principles of dialogic communication.
(b) Explain using examples the principle of mutuality.
QUESTION 2
"The implications for today's managers are that to develop communicative competencies they need to accommodate both perspectives and this requires a reconceptualization of change communication as communication during change, rather than to communicate the change".
(a) Discuss the above with reference to the definition of organizational communication given in the text.
(b) Using a concrete example from your communication experience explain the implications for the educational manager of your institution.
QUESTION 1 Discuss the implications of intercultural communication for businesses and describe the problems faced by employees who engage in cross cultural communication. Q
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QUESTION Before designing a Total Quality Management system for an organisation, a quality audit is a must. (a) Describe five benefits of performing a quality audit. (b)
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