Explain reputation and credibility pressures, Operation Management

When JetBlue left their customers sitting on the tarmac for hours on Valentine's Day, and their CEO was ultimately terminated as a result, the company was responding to (pick the best group) external, reputation, and credibility pressures. Hyper competition, market decline, and internal pressures. Mandated, fashion, and force field pressures. Growth, identity, and new broom pressures. All of the above

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