Examples of staff control in the workplace, Strategic Management

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Employee behavioural controls 

'Influencing the process of how staff work and behave'.

  • Reward e.g. based on attitude or behaviour
  • Dress code e.g. to ensure staff uniformed or presentable
  • Handbook e.g. hours of work, dress code, notice period etc
  • Induction e.g. to develop and modify the right behaviour
  • Training and development e.g. to improve behaviour
  • Recruitment and selection e.g. 'personalities that fit the corporate culture'
  • Standardisation of work procedures e.g. to give routine behaviour

Employee output controls 

'Control over results (or output) achieved rather than the way it is achieved'. 

  • Contracts e.g. terms and conditions about hours of work, absenteeism, notice period and targets that must be achieved
  • Sales results e.g. quota or value of sales achieved from appointments
  • Time/efficiency e.g. hours of work and results achieved
  • Production e.g. minimum quota and piecework reward schemes
  • Appraisals e.g. efficiency and effectiveness of performance
  • Customer feedback e.g. satisfaction surveys to monitor staff

 


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