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Define the term total quality management in short.
Total quality management (TQM):
Total quality management is the procedure of embracing a quality conscious philosophy or culture into an organisation; this aims in the direction of standards of near perfection and continuous enhancement.
Clerks at Lotsa Data Systems key in thousands of insurance records each day for a variety of client firms. The process is in control but CEO Donna Lotsa wants to be sure that at
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