Vendors of software packages such as ERP and CRM systems are selling their products to organizations as off-the-shelf information systems solutions that promise a seamless integration of all information flowing through the organisation. Workers may resist the implementation of such a new technology for which there may be possible consequences for the organisation. Critically discuss the possible consequences for the organisation and the actions managers within organisation should take.
Peter Drucker coined the term 'knowledge worker' (2001, p 307). The knowledge industry has grown as has the range of technology tools (including various management information system tools) aimed at boosting productivity. With access to rising volumes of information, how can managers develop a strategy for knowledge work to ensure continued productivity?
This assignment requires you to complete the following main tasks:
1. Clearly state the aim(s) of your research essay.
2. Review relevant literature on the topic.
3. Write an essay which covers the main points of your research aim(s).
4. Use industry examples (Digital or physical) and debate their success/failure.