Access - customer satisfaction and service quality, Operation Management

Access - Customer Satisfaction and Service Quality

Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.

Posted Date: 3/18/2013 3:23:49 AM | Location : United States







Related Discussions:- Access - customer satisfaction and service quality, Assignment Help, Ask Question on Access - customer satisfaction and service quality, Get Answer, Expert's Help, Access - customer satisfaction and service quality Discussions

Write discussion on Access - customer satisfaction and service quality
Your posts are moderated
Related Questions
Under what conditions is it ethically defensible to outsource production to a developing world where labor costs are lower when such actions also involve laying off long-term emplo

Today's marketing research personnel have far greater access to both primary research tools as well as widely published and accessible secondary data. How has the Internet changed

Question 1 In a net change MRP system requirements and schedules are considered rigid and never updated. Question 2 the customer grace period is a time-span having some specifie

Identify three of the criminal penalties that can be charged under the Sarbanes-Oxley Act. How do these sections of the Sarbanes-Oxley Act promote ethical behaviour by corporations

Explain objectives of organisational development. Objectives of Organisational Development (i) Enhancement in the performance of the organisation. (ii) Enhancement in t

Define the use of regional trade organizations in international business. Identify the Regional Trade Organization of which the United States is a member. What are some of the adva

Discuss the key factors that impact location decisions. As an example, if locating a facility in India, what location decisions would a fast-food chain have to consider as compared

Food is an integral part of understanding different countries, cultures, and lifestyles. In fact, your company is interested in importing Australian wine to the United States. Howe

Exercise 2: Use of a Grid Analysis (Weighted Scoring Model) to Help Make the North American Plant Location Decision for the RX 330 This exercise illustrates how when deciding am

The United Auto Workers union enters into contract negotiations with the Ford Motor Company in Michigan. What are the three main subject areas the UAW can negotiate with Ford? Prov