Access - customer satisfaction and service quality, Operation Management

Access - Customer Satisfaction and Service Quality

Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.

Posted Date: 3/18/2013 3:23:49 AM | Location : United States







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