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Access - Customer Satisfaction and Service Quality
Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.
What are the pros and cons of great lakes coating's not having formalized policies regarding employee's behaviour?
Presentation of Performance Measures - Operations Strategy A useful way of presenting performance measures is to sketch them in a polar representation with each line represent
Internal Business Perspective - Performance Measures Although customer based measures are important, they must be translated into internal performance measures that can be ach
Why would there be internal resistance to CIOs becoming more externally customer focused than they were before? Does this present a threat to executives in other areas of a company
Are there situations in which self-preservation is not the highest value?
What are some of the possible explanations for not finding any assignable causes
If the time order of production has not been recorded in a set of data from a process is it possible to detect the presence of assignable causes?
What is the business community's responsibility regarding mitigating social problems?
Briefly describe the matrix form of organization design. List its advantages and disadvantages. This structural form is most likely to be used under what conditions?
How do differences in income levels and income distribution among nations affect international businesses?
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