Access - customer satisfaction and service quality, Operation Management

Assignment Help:

Access - Customer Satisfaction and Service Quality

Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.


Related Discussions:- Access - customer satisfaction and service quality

Productivity, how to calculate individual productivity

how to calculate individual productivity

Explain free emotional intelligence test, Perform an Internet search for a ...

Perform an Internet search for a "free emotional intelligence test." Examples of free emotional intelligence tests can be found However, you may use any free online test that you f

Organisations operations strategy, Question: Operations strategies are ...

Question: Operations strategies are developed to ensure managers deliver goods or services that are better, cheaper and more responsive to customer needs. Comment on any three

Explain crises are a regular part of organizational life, How do you think ...

How do you think planning in today's organizations compares to planning 25 years ago? Do you think planning becomes more important or less important in a world where everything is

Explain how is crisis leadership different from leading, How is crisis lead...

How is crisis leadership different from leading under normal circumstances? If leaders wanted to fine-tune their crisis leadership styles, how would you suggest they practice witho

Define the firm carry out the environmental scanning process, How should th...

How should the firm carry out the environmental scanning process? What would the process be of any practical value?

Variables - statistical process control, Variables - Statistical Process Co...

Variables - Statistical Process Control The output of many processes can be measured, and an individual measurement may take any value on a continuous scale. For example, this

Type of process technologies - continuous of flow production, Type of Proce...

Type of Process Technologies - Continuous of Flow Production Continuous of Flow Production: Batch methods are characterized by the irregularity in the way the work is carried

Find revenue from its recently won government contract, Buckeye Manufacturi...

Buckeye Manufacturing expects to generate additional revenue from its recently won government contract. Buckeye forecasts that the revenue will be $40 million in the first year, bu

Explain what are the factors that affect employee motivation, Recruitment i...

Recruitment is of little use if an organization cannot retain key employees. Therefore, it is critical that organizations properly motivate and reward their employees. What are t

Write Your Message!

Captcha
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd