Access - Customer Satisfaction and Service Quality

Involves approachability and ease of contact. It means: the service is easily accessible by telephone (lines are not busy and they don't put you on hold), waiting time to receive service (e.g. at a bank) is not extensive, convent hours of operation and convenient location of service facility.

Posted Date: 3/18/2013 3:23:49 AM | Location : United States

Ask an Expert

Related Discussions:- Access - customer satisfaction and service quality, Assignment Help, Ask Question on Access - customer satisfaction and service quality, Get Answer, Expert's Help, Access - customer satisfaction and service quality Discussions

Write discussion on Access - customer satisfaction and service quality
Your posts are moderated

Write your message here..

Related Questions

Explain cost of a project, illustrate how to effectively and efficiently re... illustrate how to effectively and efficiently report on the cost of a project to the different stakeholder groups • Use figures and tables to provide examples • Show calculat

Explain the objectives of work study for any management, Explain the object... Explain the objectives of work study for any management. The objectives of work study for any management are:- a) Enhanced working processes and standard procedures. b) L

Explain small proportion of unionized employees, Why would it be harder for... Why would it be harder for heavily unionized organizations to settle on their bargaining targets than for those with a small proportion of unionized employees?

Explain managing human resources, 1. What challenges have managers at some ... 1. What challenges have managers at some technology companies faced in terms of managing human resources? 2. How do managers at some technology companies that invest resources in r

Explain the probable destiny competing products, Consider this: Lee Peterso... Consider this: Lee Peterson has invented a new product that detects water leaks due to broken pipes and sends out an alarm similar to a smoke alarm. However, Lee has very little pe

Explain the employees in the chattanooga ice cream case, Who are the employ... Who are the employees in the Chattanooga Ice Cream Case?

Explain what kind of data would be considered a nod, What kind of data woul... What kind of data would be considered a NOD?/ REFERENCE WHERE THE INFO CAME FROM

Explain importance of team preparation, • Prepare a 3 to 5 page paper discu... • Prepare a 3 to 5 page paper discussing what conclusions you can reach on the importance of team preparation and member selection to the "Define" stage, and eventual success of Si

Explain dry cleaner uses exponential smoothing to forecast, A dry cleaner u... A dry cleaner uses exponential smoothing to forecast equipment usage at its main plant. August usage was forecasted to be 88 percent of capacity; actual usage was 89.6 percent of c

Explain each component and final scissor assembly, Prepare an MRP for sciss... Prepare an MRP for scissors. Lead times are one day for each component and final scissor assembly, but two days for the plastic grips. 634 pairs of scissors are needed on Day 6. No