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The new Horizon Call Center location managers wanted to hire employees based on valid objective criteria that would minimize anything that is not job-related, and thereby select the best employees. To do this, they devised a mock-up of a call center work station, and placed the applicants, one at a time, in that work station to receive calls like the ones they'd receive from customers. The test was designed to determine if the applicants had the skill to operate the call center work station and its computers, and if the applicants had the personality and demeanor to deal with the wide variety of human behavior that would test the workers' patience. Based on this, which type(s) of validation is the Call Center relying on to assure that the test will accomplish what the managers seek? A. The test described here for applicants will assess criterion-related validity, content validity, and construct validity. B. The test described here for applicants will assess criterion-related validity and construct validity, but not content validity, C. The test described here for applicants will assess only content validity. D. The test described here for applicants will assess content validity, and construct validity, but not criterion-related validity,
What new competitors, if any, will emerge for it? How should a firm in that product category adapt their product to anticipate the impact on these changes?
Evaluate these quality and environmental costs and identify whether they are prevention costs, appraisal (detection) costs, internal failure costs, or external failure costs.
Explain how the theory of constraints could be employed to improve the results of a team using six sigma process improvement techniques.
Demand for the Desk Pro computer at Best Buy is fairly constant day-to-day at a rate of 1,000 units per month. Best Buy incurs a fixed order placement, transportation, and receiving cost of $4,000 each time an order is placed.
Do you know a leader who formally uses the situational leadership method to resolve issues? How does this leader handle the potential for being labeled "inconsistent" with regard to style? Would you recommend the leader adopting a different style, sa..
Discuss the concept of the internal customer. Who are purchasing's internal customers?
The use of computers and JIT (Just-In-Time) inventory strategies has enabled SCM (Supply Chain Management) Systems to minimize WIP (Work-In-Process) inventories. Discuss this approach to Inventory control and ways to mitigate disruptions in the sup..
Discuss how the employees effectively execute the strategy and how the company can sustain this position over time.
List ten of the sources of cost advantages, i.e., cost drivers, that Ryanair depend on to achieve its goal to be the “ultra-low cost carrier.”
What is your opinion on what the company should do in order to launch a new product? Please use one outside resource to support your answer. The resource must be professional but does not need to be scholarly. Identify a strategy for your business in..
Recommend strategies, tools, etc. the organization can use to improve or expand upon the supply chain in the future. Identify any potential ethical issues that could have a negative impact on the organization and make recommendations to address the..
Sharp Discounts Wholesale Club is considering consolidating its two service desks into one location, staffed by two clerks. The clerks will continue to work at the same individual speed of four min per customer.
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