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A call center wants phone calls with customers to average 30 minutes (ranging between 33 and 36 minutes). Their historical process mean has been 30 minutes with a standard deviation of 0.50 minutes. What is the process capability index of the call center?
The mean phone call duration has decreased to 28 minutes. What is the new process capability index? Is the call center in control?
Machine setup costs are $50, carrying costs are 25 percent per year, and the part is valued in inventory at $35 each. Find EOQ and optimum time between orders.
a explain why accuracy of judgment in person perception is important in the employment interview. give an example of a
What was the intended effect versus the actual effect of the message? Was a shared reality constructed? If not, what needed to change?
Post an executive summary of your Comprehensive Project in the body of a post in this discussion (please do not use attachments). An Executive Summary is a one-page document that outlines the purpose, process, findings, discussion, and findings of..
What is the bottleneck? Determine an appropriate plan for improving the capacity situation. Justify your plan. Write a report to the VP of Operations
Compare and contrast between make-to-stock and make-to-order systems. In your comparison, why does each system require different types of contracts
describe the similarities and differences between the erg theory and maslows hierarchy. how have you used either of the
being a good driver requires more than just being able to operate the assigned vehicle properly. give five examples of
Research indicates that many employees who have input into job design and who are given greater responsibility frequently show far greater motivation. These innovative ideas are considered forms of employee empowerment.
Can I be "boss," and stay "boss," and be perceived as a "good boss" while still resisting other people's attempts to get me to do what they want, which is not what I want?
People have argued for many centuries about whether or not we are our "brother's keeper." What do you think? How might this apply to things like advertising and marketing claims?
You all brought up Amazon and other types of service providers. Let's look at some services "gone bad": Do you think these types of services, such as AOL IM would have survived, had they found different channels (or media). In other words, what was t..
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