The generic product development process described

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1. Companies are realizing that losing a customer means more than losing a single sale. It means losing a stream of revenue from that customer over their lifetime. Is it possible to take his idea of “the customer is always right” too far so that it becomes a negative on the company? Why or why not?

2. How might the generic product development process described in the text be different if developing a process-intensive product?

3. According to Martocchio, (2017), Social Security programs include "unemployment insurance, old age, survivor, disability insurance, and Medicare under the Social Security Act of 1935". Summarize two additional key laws pertaining to legally required benefits.

Reference no: EM132233902

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