Proposed employee customer service training

Reference no: EM13730236

Imagine that you are a member of the HR department of a small retail company and upper management has asked you to create a new employee customer service training class for all new employees.

Write a six 6 pages paper in which you:

Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.
Develop a customer service training implementation plan (how, when and where), and determine the method of training (i.e., presentation, discussion, case study, discovery, role play, simulation, modeling, or on-the-job training).
Justify why you selected the training method that you did. (Three justification which can be combined with # 2 question above).
Propose two (2) ways to motivate an employee who has no interest in attending a training class.
Develop a survey to collect feedback from the employees who attend the training. (create the survey)
Use at least three (3) quality academic resources in this assignment.

Your assignment must follow these formatting requirements:

Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow APA or school-specific format.
Include a cover page containing the title of the assignment. The cover page and the reference page are not included in the required assignment page length.

The specific course learning outcomes associated with this assignment are:

Design job and task analyses that align with the overall HRM strategy.
Design training and development systems to improve employee performance.
Use technology and information resources to research issues in strategic human resource development.
Write clearly and concisely about strategic human resource development using proper writing mechanics.

Reference no: EM13730236

Questions Cloud

Concerning late response to the roi requests : The Director of HIM has been receiving calls from customers concerning late response to the ROI requests. You are the supervisor who has been tasked to investigate the problem.

Write a letter to the editor of the dallas morning : Write a letter to the editor of The Dallas Morning News explaining why Dallas-area voters should vote for you. How did you vote on each of these issues and why?

Understanding of the changing nature of work : Effective human resources professionals have a solid understanding of the changing nature of work and the workplace. Compare and contrast the evolution of work and the workplace over the past 20 years and how it has impacted human resources.

What does that tell you about ancient america : What does that tell you about Ancient America and Ancient Africans. Be reminded, several historical studies have shown an African presence in Ancient America that predates Columbus.

Proposed employee customer service training : Justify the use of a needs assessment of your company's proposed employee customer service training, stressing five (5) ways in which such an assessment would expose any existing performance deficiencies.

Types of markets recognized by economists : Name and describe the four types of markets recognized by economists and discuss the pricing challenges posed by each.

Describe how americans have debated political issues : Describe how Americans have debated political issues in various time periods. Which era do you think had the liveliest political discourse? How are we similar today?

How much idle time was incurred by the waxing process : In what order should the cars be processed through the facility that is the most efficient overall - How long from start to finish will it take to complete the processing the five cars?

The organizational problem or opportunity that needs : The organizational problem or opportunity that needs to be addressed, The purpose of the research

User Account

All Pages