Programmatic and humanistic bonds or service structure

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Reference no: EM132233828

1. Retention strategies can be based on rewards, programmatic and humanistic bonds, or service structure. Describe each and give an example of each and address how training can occur for new and current employees.

Note: the definition of service structure is not explicitly stated in this text (but is more inferred), so you may have to do some additional research on this topic. The version I am referring to has to do with taking data into consideration when classifying customers in the service model.

2. Why is acquisition a necessary part of the CRM strategy cycle? What steps should be taken to ensure an acquisition strategy is implemented successfully?

Reference no: EM132233828

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