How you would design and construct the workshop

Assignment Help HR Management
Reference no: EM132234570

Question: Consider this Scenario:

Sarah is a manager at a local restaurant that has recently been purchased by new owners.

The new owners have worked extensively with Sarah in illustrating their concept and how they want customers to be treated, and Sarah has shared this same messaging with the waitstaff, but they do not seem to be getting the message as she intended it.

Some are giving customers lackluster service, while others are giving good service but spending too much time with each table and neglecting other customers.

The owners are getting frustrated with Sarah for her seeming lack of ability to change the behavior of the servers, customers are getting frustrated with the inconsistent service, and the waitstaff is complaining about lower-than-average tips.

Sarah has been given a final chance to turn the behavior of the wait staff around and has scheduled a full-day workshop for them that she will deliver.

Question to be answered:

After reviewing the Communication Module, and the results of your communication and problem-solving assessments, describe how you would design and construct the workshop for the wait staff.

Reference no: EM132234570

Accounting cost systems and cost behavior

The first case of this course provides an opportunity to prepare a segmented variable costing (contribution margin, behavioral) income statement and analyze the information.

Describes the typical five-step case analysis process

A case study presents an account of what happened to a business or industry during a given situation or over a number of years. It chronicles the events that managers dealt

Summarize where you self-handicap yourself

Summarize where you self-handicap yourself and create obstacles in this area. Develop an action plan indicating what area, how you will eliminate it, when, and how you will a

Health services managers embrace change

Today's health care system is complex, and the future is unpredictable. It is vital that health services managers embrace change and manage it effectively within their organ

What are some of the chinese concerns about negotiating

Imagine that you are the manager in charge of a company negotiating a joint venture with the Chinese government. Discuss how your understanding of the decision-making proces

How did you come up with this mission statement

How did you come up with this mission statement? How will this mission statement assist your employees in meeting the goals of the company? Why is your mission statement an im

Discuss about the post given below

Healthcare Fraud is a dishonest act committed by a healthcare professional in order to receive additional compensation for medical services. Healthcare fraud comes in many f

Problem for inventory management

To be competitive, many fast-food chains expanded their menus to include a wider range of foods. Although contributing to competitiveness, this has added to the complexity o

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd