Reference no: EM13722806
In this Assignment focused on resolving an employee problem, you will engage in developing the following professional competencies:
Active listening
Defining an unstructured problem
Make ethical decisions and solve problems
Deal with conflict effectively
All of these professional competencies are desirable in the competent employee in the current workplace. Often employees must work in various teams on a multitude of projects or initiatives. In order to work successfully, employees must actively listen to other team members to solve what are often unstructured problems in an integrous manner.
Read the background information.
The Company: PROScout Marketing
Mission Statement: We scout talent for tomorrow's work. We are a focused team of professionals committed to finding the best qualified candidates for our clients. Job candidates are screened for the highest ethics, talent, skills, and abilities. We stand behind our efforts and candidates at the time of hire or we will not charge our clients a fee if the candidates are not acceptable.
Listen carefully to the following phone messageregarding an employee problem here.
After you have listened to the message the first time, read the checklist items below, and then listen again to the message taking detailed notes in response to those items. Begin writing only after you are sure you can respond well to each item.
Then respond to the following Checklist items:
Explain the problem or problems.
As the boss (Kelly), what questions might you ask this employee to clarify your understanding? As the employee (Amalie) what questions might you ask your team to clarify your understanding?
Determine what might be the best leadership approach (from the options in your text) for the boss (Kelly) in this situation based on the mission statement and explain why.
Based on your knowledge of conflict resolution from the chapter Reading, how might you resolve or respond to the problem(s) as the employee (Amalie)?
What if the employee (Amalie) does not hear back from her boss in time, what communication process particular to this scenario would you advise her to use to communicate effectively regarding the problem(s) to all concerned and why? Explain each communication process step (specific to the scenario) to be used regarding resolution of this problem(s).
|
What is the total yield of the investment
: A bond that returns 4% annually and matures in 6 years. If you purchased the bond during the IPO at par, and similar bonds in today’s market are returning only 3% annually, what is the total yield of the investment?
|
|
Find the current yield of a bond
: Find the current yield of a bond that returns 4% annually and matures in 6 years. Similar bonds in Today’s market are returning only 3% annually.
|
|
Credit sales are collected in the month of the sale
: If the actual February 28 A/R balance was $12,000 and projected sales in March are $50,000, where 70% of sales are on credit, 60% of credit sales are collected in the month of the sale, and 40% are collected in the month after the sale, what is the p..
|
|
What was wallaces total long-term debt
: At year-end 2013, Wallace Landscaping’s total assets were $1.0 million and its accounts payable were $350,000. Sales, which in 2013 were $2.5 million, are expected to increase by 25% in 2014. Total assets and accounts payable are proportional to sale..
|
|
Focused on resolving an employee problem
: In this Assignment focused on resolving an employee problem, you will engage in developing the following professional competencies:
|
|
Interest rate or payment of the same type of investment
: Find the value of an investment (perpetuity) that pays you $6,000 annually forever but returns no principle. Find the interest rate or payment of the same type of investment.
|
|
What is its self-supporting growth rate
: Maggie's Muffins, Inc., generated $2,000,000 in sales during 2013, and its year-end total assets were $1,200,000. Also, at year-end 2013, current liabilities were $1,000,000, consisting of $300,000 of notes payable, $500,000 of accounts payable, and ..
|
|
Dividend policy function
: How would you describe your chosen company's dividend policy? Why do you believe this company chose the dividend policy they have in place? Do you agree or disagree that they have selected the best dividend policy for the company? How might this divi..
|
|
What is the standard deviation of returns for mutual fund
: Consider the following capital market: a risk-free asset yielding 0.75% per year and a mutual fund consisting of 70% stocks and 30% bonds. The expected return on stocks is 10.75% per year and the expected return on bonds is 3.25% per year.
|