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Telephone calls arrive at a rate of 48 per hour at a reservation desk for Regional Airways.
a. Find the probability of receiving 3 calls in a 5 minute interval.
b. Find the probability of receiving 10 calls in 15 minutes.
c. Suppose that no calls are currently on hold. If the agent takes 5 minutes to complete processing the current call, how many callers do you expect to be waiting by that time? what is the probability nobody will be waiting?
d. If no calls are currently being processed, what is the probability that the agent can take 3 minutes for personal time without being interrupted?
A call center wants phone calls with customers to average 30 minutes (ranging between 33 and 36 minutes). Their historical process mean has been 30 minutes with a standard deviation of 0.50 minutes. What is the process capability index of the call ce..
You are driving to a project status report meeting with your client. You encountered a significant technical problem on the project that has put your project be- hind schedule. This is not good news because completion time is the number one priority ..
What percentage of parts will not meet the weight specs? Within what values will 95.44 percent of sample means of this process fall, if samples of n = 16 are taken and the process is in control (random)?
The key criterion for selecting a good project manager is:
Discuss the features of the Clinton health care reform plan and provide reasons why it failed and describe the influence of the various interest groups and governmental entities during this process. Make sure to discuss both the policy process and..
A product has average daily demand of 50, a daily standard deviation of 2.5, a lead time of 4 days, and there are 100 on hand. The lead time is 4 days and the order Interval is 14 days. If the company desires a 98% service level, calculate the reorde..
Search the library and the Internet for information pertaining to the ethical violation made by your organization, past or present, and be sure not to identify the organization. See if this incident has occurred in other organizations; give 2 exam..
post a 150- to 300-word response to the following discussion question by clicking on replywhat steps need to be taken
The Grand Movie Theater has one box office clerk. On average, each customer that comes to see a movie can be sold its ticket at the rate of 6 per minute. For the theater's normal offerings of older movies, customers arrive at the rate of 3 per minute..
Create a service blueprint that depicts an overnight stay in a nationally-recognized hotel chain. Your blueprint should capture the process, which begins with a client's call to the reservationist and ends with checkout and departure the following d..
When it comes to journalists tape recording conversations, state laws vary but generally fall into two camps. Explain and describe what these two camps are and, in addition, into which camp most states fall. In addition, explain which camp is more fa..
Review information about uncertain reduction (Chap. 3 in the Dainton & Zelley textbook). Then refer to Table 3.3. Choose any ONE of the axioms (list it so we know which one you are discussing) and explain how this axiom played out in either assisting..
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