Faced with pressing absenteeism problem

Assignment Help Operation Management
Reference no: EM132280547

Delmarva Nursing Home (DNH) is faced with a pressing absenteeism problem among its predominantly African American CNAs. On weekends and the days before and after holidays, about one-third (33%) of the Certified Nursing Assistants (CNAs) call out sick. You are the Nursing Home Administrator (NHA) and you have estimated the cost of absenteeism is over $6,000 per month. In addition, those employees working the now nearly empty shifts are becoming increasingly dissatisfied and looking for work elsewhere. Losing CNAs is expensive too, as replacing the lost staff will cost even more money than the absenteeism.

The Administrator in Training (AIT) is taking a course on organizational behavior and discussed the problem with her professor. The instructor suggested that she look at the literature on employee bonuses for attendance. After reading a few articles, the AIT suggested a new program. Give the employees who show up to work scheduled bonuses. To be fair to all, she recommended that a lottery should be held each week. The names of all the CNAs who had worked every scheduled shift that week would be given numbers, then a random number generator (RNG) would pick the number of the winning CNA for a prize of $500. At the end of the month, all CNAs who had come to work every day, as scheduled, would have their numbers run through the same RNG for double the money. At the end of six months, the prize would be for quadruple the cash. One year of perfect attendance and employees would be eligible for cash, large household appliances, or a paid vacation.

The AIT’s plan has now been in effect for three months and absenteeism at DNH has dropped from 33% to 6%. This lower absenteeism rate has brought a new problem with it: presenteeism. Regardless of how ill they are, CNAs are arriving at work and demanding their name be put down for the lottery.

Summarize the scenario in your own words by briefly describing the organization, setting, situation, who is involved, who decides what, etc.

Reference no: EM132280547

Differently to prevent this happening in the future

You are conducting an information interview with a manager in another division of your company. Partway through the interview, the manager shows clear signs of impatience. How

Discuss the elements of organizational designs

Discuss the elements of organizational designs and how organizational design is linked to organizational behavior, communication, delegation, job satisfaction, and employee mo

How do moral obligations apply to business organizations

How do moral obligations apply to business organizations? Can companies be held accountable for what they do, or are the individuals who make up the company the ones we must h

What is annual holding cost for carrying this safety stock

CheapBuy is an electronics retail chain selling Gateway netbooks. The demand for the Gateway netbook LT20 at their local store is normally distributed with a mean of 120 netbo

How the company creates value

LG electronics : Global strategy in emerging markets please answer following in essay format 1) how the company creates value 2) sustainability of competitive advantage and

Interference in the communication process

Think about experiences you have had with noise or interference in the communication process. Write one example of interference in the context, one example of interference in

Describe the role of emergency operations section

For this assignment you will compose the Incident Summary and the Role of Emergency Operations sections of the AAR. The incident summary should clarify the incident's detail

The box impacted the different modes of transportation

In 1956, Malcolm McLean invented the ISO shipping container that is widely in use today. Describe how “the box” impacted the different modes of transportation (such rail, moto

Reviews

Write a Review

 
Free Assignment Quote

Assured A++ Grade

Get guaranteed satisfaction & time on delivery in every assignment order you paid with us! We ensure premium quality solution document along with free turntin report!

All rights reserved! Copyrights ©2019-2020 ExpertsMind IT Educational Pvt Ltd