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Choose one company with an excellent customer service reputation, and one with a poor (or less than perfect) customer service reputation. Compare and contrast the customer service reputations of these two companies. Your paper should address the following questions.
a. What is the company with good customer relations doing right?
b. What is the company with poor customer relations doing wrong?
c. What are the results of the actions of the companies? For instance, financial, public relations, or employee issues?
d. What specific, actionable recommendations would you give for improving customer satisfaction for each company?
Explain the more likely individuals are to perceive an ethical issue as important and the less likely they are to engage in questionable or unethical behavior
Compute two ways that companies can recruit qualified job applicants and Determine which method may be most effective and predict how it could benefit the company when hiring new employees.
What steps can organizational leaders take to halt decline and restore organizational growth?
Explain How would you do a complete background investigation on applicants to minimize concerns about negligent hiring
In looking at the four basic elements of organizational structure (span of control, centralization, formalization and departmentalization) how does each impact leadership and organizational culture?
If the system is to have a .92 likelihood of performing, what is the minimum probability of performing desirable by each of the individual components?
Do you think psychological tests (i.e. Myers-Brigg's, Jungs Typology, etc.) help determine a person's leadership style?
The cable company created Sarah's position when it learned that a local satellite TV service provider was signing up a greater share of new home owners in luxury subdivisions.
Explain what is the relationship between motivation and job satisfaction - How do managers motivate diverse employees
Explain How important is product quality when a limited edition soft drink like Ice Cucumber sells out in a matter of weeks and What criteria would you suggest that Pepsi and Suntory use when screening ideas for new limited-edition soft drinks?
Explain employment relations in Australia and the recent victory of the Coalition Government
Suppose that you're a CEO of an organization, which has offered you the chance to take a six month sabbatical, all expenses paid. You will not be able to communicate with anyone at your workplace while you are away-not by letter, phone, fax, e-mai..
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