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Describe service problem encountered in recent experience

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Describe service problems you encountered in a recent service experience. Categorize the service failures that occurred as facilitating goods, tangibles, reliability, responsiveness, assurance, or empathy.

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This paper states about the practical experience from courier service organization. some service failure analysed have also been briefly mentioned like there has been damaged to the product shipped during the shipment. the experience was not good enough to utilize the service..

Reference no: EM131206879

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