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1. Colleges and universities today have become basically service enterprises. As a result, good customer service is important. If you were asked to identify key components that should be part of customer service training for college employees and staff - what would these components be? Why do you think these components are important? Please justify your answers.
2. Why is continuing education important for professionals in terms of individual and organizational success? Are you aware of any certifications or continuing education requirements (i.e., CLE) that may be required in your professional area? If so, please tell us about the certifications and/or requirements.
3. Do you agree or disagree with the following statement? Also, please provide some discussion on your position "Coaching should be used for performance problems only."
4. Coaching has become a growing industry in the corporate world during the past decade. In fact, there are a number of websites devoted to the field of executive and managerial coaching. Please share with the class a few of the websites that you have found on the Internet that focus on the topics of executive coaching and/or managerial coaching.
Types of teams as to their effectiveness that will improve problem solving capabilities within organizations.
Explain the different types of influence tactics that will be of a help “if adopted” in reducing the organizational politics.
Human Resources or Human Resource Management deals with HR Service Level Agreement. HR Service Level Agreement is an agreement made between the employer and the employee, which states that the employee would work under any client and sometimes any ti..
Human Resource Management as the name suggests, it is a management discipline which deals with the human i.e. the workforce aspect of organizations. Need and practices of HRM are inevitable in present scenario of extreme competition where "Talent War..
Recruitment and Selection is the initial ladder of any Human Resource Planning process and contains an immense significance for any organisation.
Statutory compliance and its immense knowledge are crucial to be understood in an organization. It contains all the forms, procedures and acts applicable in a company.
Operant conditioning is a learning process where behaviour is controlled by its consequences. In this process an individual's behaviour can be modified through the use of positive or negative reinforcement.
The main motive for conducting this research is to provide broad range of research of the literature and their reviews related to training and development and assisting the employees in providing customers satisfaction.
FedEx is illustrious for its novel HR processes and practices that have greatly accounted for its success.
People in the organization are known as Google where they share common goals and have common vision.
Talent management implies recognizing a person's inherent skills, traits, personality and offering him a matching job.
This Case Study focuses on various issues related to Labour Unrest at Maruti Suzuki India Limited.
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