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Calculate the customer service level

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Reference no: EM13903339

Lissette Jones, the materials manager for an upscale retailer, wants to measure her customer service level. She has collected the following representative data.

Order Number

Number of List Items

Dollar Value of Order

1

4

1000

2

8

1440

3

2

1600

4

6

920

5

10

1800

6

8

1200

7

8

2700

8

4

1560

9

5

1780

10

5

1000

Total

60

$15,000

Assuming that orders 1-6 and 8-10 shipped on schedule:

(a) Calculate the customer service level using the percentage of orders that shipped on schedule.

(b) Calculate the customer service level using the percentage of line orders that shipped on schedule.

(c) Calculate the customer service level using the percentage of dollar volume that shipped on schedule.

(d) Which of these measures would you recommend to Lissette?

Reference no: EM13903339

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