Advantages and disadvantages from a crm

Assignment Help Strategic Management

Reference no: EM13219787

Organizational issues and CRM

1. In an organization to which you have access, identify all the front-office and back-office roles that interact with or communicate with customers. Identify the CRM solutions that they employ, if any.

2. Go to the recruitment pages of relevant newspapers and magazines, and visit the websites of online recruitment agents. Obtain the job descriptions for any positions entitled ‘customer relationship manager'. Conduct a content analysis of those job descriptions. What do you conclude to be the major job components of the position?

3. Discuss the major advantages and disadvantages from a CRM perspective of the following types of organization structure - functional, geographic, product (brand or category), market (customer) and matrix.

Reference no: EM13219787

Questions Cloud

By how much will quantity of federal funds have to change : Suppose that the demand for Federal funds curve is such that the quantity of funds demanded changes by $160billion for each 1 percent change in the Federal funds interest rate. Also, assume that the current Federal funds rate is at the 3 percent r..

Wrtie a recursive boolean function named ismember : wrtie a recursive boolean function named isMember that accepts two arguments: an array and a value. Teh function shourld return true if the value is found in the array, or false if the value is not found in the array.

Design a program that asks for the price of each item : Design a program that asks for the price of each item, and then displays the subtotal of the sale, the amount of the sales tax and the total.

What would have benefitted from increased competition : name a good or service that you have purchased in recent months from a monopolist. How did the monopoly come to exist Do you think you would have benefitted from increased competition in the market for this good or service

Advantages and disadvantages from a crm : Discuss the major advantages and disadvantages from a CRM perspective of the following types of organization structure - functional, geographic, product (brand or category), market (customer) and matrix.

How many memberships will be sold in each market : Aunt Jane's Fitness Center is planning to utilize price discrimination to set its family and corporate rates. For a family membership, it's estimated demand curve is Qf = 984 - 20Pf For the corporate market its estimated demand curve is Qc = 2,070..

Explain what is the partial pressure of component : If the total pressure inside the container is 350 mm Hg , what is the partial pressure of each individual component?

Service automation : Go online and explore the case management (incident management) solutions offered by two vendors. Compare and contrast their offerings.

Information technology for crm : Go online and visit the websites of two mid-market CRM vendors. Compare and contrast their offerings and what do you understand by the term 'knowledge management', and what role does technology play in it?

User Account

All Pages