Quality Control-Management Methods

Product quality has become a major competitive factor in determining the survival of a firm. With the proliferation of goods and services available, customers are demanding products that work properly the first time and every time during the expected product life. Service industries also are highly competitive. Banks must provide more accurate bank statements, faster delivery of documents and friendlier, more efficient and helpful service in face-to-face situations.

Organizations are learning that higher quality does not mean higher costs. In fact the opposite is true. Most importantly, managers are moving from the concept of quality control to the broader concept of quality management. Quality is now becoming part of the strategic focus of successful companies.

To better understand quality in the production process, we must determine what quality is and what it is not. We should also understand that quality has strong legal and social implications as well. If such things as vehicles and drugs are of poor quality, lives may be lost