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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
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1) C-Spec, Inc., is attempting to determine whether an existing machine is capable of milling an engine part that has a key specification of 4+6 .003 inches. After a trial run o
Can you provide examples of voluntary boundaries, core practices, and mandated boundaries in various industries? Why do the boundaries you identify fit within each category?
From an evolutionary standpoint, is "survival of the fittest" selfish or selfless?
Discuss the value of marketing to the consumer, the stakeholder and stockholder. Address the following: a. the value you place on marketing b. the value of marketing to customers a
Imagine that you are beginning the first social networking site, fast-food restaurant or pizzeria, and develop a brief business plan that highlight the financial, marketing and org
Differentiate between a WorkCentre and a manufacturing cell
Explain levels of Management by Management Skills. Management Skills needed successful manager, be categorized as given below: Technical skill refers to the pro
For a telephone survey, a marketing research group needs to contact at least 150 wives, 120 husbands, 100 single adult males, and 110 single adult females. It costs $2 to make a da
If random variable X follows the Normal distribution. X~Normal(10,10). Which among the following statements are correct? Answer a. P(X b. P(X=10)=0 c. P(X>8)=1-P(X
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