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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Michael Plumb's job shop has four work areas, A, B, C, and D. Distances in feet between centers of the work areas are: A B C D A - 4 9 7 B - - 6 8 C - - - 10 D - - - - means the pr
Choose at least one of McDonald's competitors and discuss its position relative to McDonald's. Comment on McDonald's prospects of success against this competitor.
What is the difference between rating and underwriting and how is it used? Identify and discuss any ethical issues that could arise in the underwriting process.
What are America's and today's workers view of the labor unions?
Define the product you will be offering at College Pretzel Company (CPC) in detail. Create any necessary documentation such as an engineering drawing or a bill of material for the
Describe the common grounds for discharge and the procedural requirements that are outlined in many collective bargaining agreements. State why the following are important when the
Business law deals with criminal law, tort law and contract law. Explain and illustrate each field and show how each field of law can affect a business.
Evaluate the following statement: Technical proficiency has never been enough for professionals to grow beyond the staff level. Do you agree or disagree, and why? In your own words
Nick has plans to open some pizza restaurants, but he is not sure how many to open. He has prepared a payoff table to help analyze the situation. States of Nature Alternatives Good
What is flexibility?
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