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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
1. In two or three sentences, please summarize what you have learned about information literacy so far in your earlier courses and in this seminar. 2. Then explain how informati
Two Handed Process Chart and Multiple Activity Charts Two-handed process chart For fixed-position manual processes such as the assembly of small devices, this type of ch
L. Houts Plastics is a large manufacturer of injection moulded plastics in North Carolina. An investigation of the company's manufacturing facility in Charlotte yields the informat
Write a report to Terry Bell: Review Google's values and mission. Provide your assessment of whether the company's overall operations and strategy are aligned to support those valu
Operations Function - Scientific Management The operations function, a short account was given of the work of Frederick Winslow Taylor (1911), in the decades straddling the be
Explain characteristics of organisational development. Characteristics of Organisational Development (i) Organisational progress is an educational strategy for bringing a
What is the objective of the total productive maintenance? Total productive maintenance (TPM) aims to shorten lead times by making sure production and machine maintenance staff
Chart the five performance objectives to show the differing expectations of club members and casual flyers and compare these with the actual service delivered.
advantages and disadvantages of product-oriented layout
What do you understand by line balancing? what happens if balance doesn''t exists?
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