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Last year, the manager of the service department at East Woods Ford instituted a customer opinion program to find out how to improve service. One week after service on a vehicle was performed, an assistant would call the customer to find out whether the work had been done satisfactorily and how service could be improved. After one year of gath- ering data, the assistant discovered that the complaints could be grouped into the following five categories: Complaint Frequency Unfriendly atmosphere 5 Long wait for service 17 Price too high 20 Incorrect bill 8 Needed to return to correct problem 50 Total 100
Categorize the following causes of complaints into a cause-and-effect diagram: tools, scheduling, defective parts, training, billing system, performance measures, diagnostic equipment, and communications
Given the following data for Albert's fabricating production area: Fixed costs for one shift = $60,000 Unit variable cost = $7 Selling price = $12 Number of machines = 5 Number of
Need step by step solutions to case study 2-1 (auto-assembly)
Ask quFor this assignment, you will apply critical thinking to what you have learned up to this point in this course regarding the successes and failures of the U.S. health care sy
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A senior MIS design class project team has developed the following schedule of activities for their project, using their best estimate of completion times. Both written and oral re
Consider a production system that consists of a single station with a production rate of 1 part per minute and a process variability given by Ce=1. a) Suppose the system is run
In applying basic ethical principles where should you draw the line between a legitimate business courtesy and a bribe? ?PS: Can flow the book of Ethics and the conduct of business
Garden Variety Flower Shop uses 750 clay pots a month. The pots are purchased at $2 each. Annual carrying cost per pot are estimated to be 30 percent of the cost and ordering costs
Which of the following charts is used to monitor the total number of defects per unit when a constant subgroup size is employed? s-chart c-chart p-chart u-chart
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